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SalaryGENERAL DESCRIPTION:
Under general supervision, answer non-emergency and 911 emergency requests to assist public and staff with emergency and non-emergency Public Safety assistance. Duties require the ability to quickly determine the nature of the crisis from information provided by emergency personnel or the public and initiate appropriate action. Employees must be available to work any shift, holidays, weekends, and overtime as required. This position will handle dispatch services for Fire, Emergency Medical Services (EMS), Animal Services, after-hour support for Public Works and other government resources as assigned.
ESSENTIAL JOB FUNCTIONS:
- Receives telephone calls from citizens or emergency personnel requesting assistance or information, screens calls, and transfers callers to other emergency response agencies as needed following prescribed standard operating procedures (SOP).
- Provides accurate and rapid processing of routine and emergency calls, which requires following prescribed SOP.
- Allocates resources appropriately as the need arises by applying appropriate decision-making rules and approved protocols.
- Offers pre-arrival medical and fire instructions per established protocols.
- Operates communications and associated peripheral equipment to dispatch units and enter call records into a computer-aided dispatch system (CAD).
- Maintains required files, records, and communication logs. Responsible for completeness and accuracy of paperwork and data entry for the shift.
- Takes complaints, reports issues to supervisor, and documents as required.
- Employees hired on or after February 1, 2016, must be a tobacco-free person, both on and off the job, for at least one (1) year immediately preceding application and maintain the same tobacco-free status throughout the term of employment.
- Face tattoos (from ear to ear and hairline of the forehead to the bottom of the chin) are prohibited.
- In case of an emergency or crisis situation (hurricane, flood, etc.), the position must respond/perform recovery duties as assigned by the immediate supervisor. All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.
- Maintains regular physical attendance during work hours as assigned at one of the County's offices or work facilities with the ability to work evenings, nights, and holidays as required. Required to work flexible schedules, including evenings, weekends, holidays, standby, and mandatory overtime.
(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as requested.)
