This Role Is Tailor-Made For You Because:
As a Tory Burch Sales Associate you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. You should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention.
A Day In The Life:
Drive the Business & Deliver Results
- Achievement of personal sales and metric goals.
- Build and maintain new and existing customer relationships.
- Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume, following the standards of our clienteling philosophy.
- Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities.
Be Buddy/Team Player
- Lead by example and model behavior that reflects the company’s core values.
- Appropriately manage conflict and take ownership for your part in the team dynamic.
- Demonstrate a high degree of maturity and integrity.
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented.
Create the Customer Experience
- Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.
- Demonstrate strong use of selling skills.
- Ensure a high level of customer service through extensive product knowledge and product ownership.
- Take ownership for the transformational experience in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships.
- Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.
- Have a thorough understanding and use of the technology tools that support the customer experience
Represent the Brand
- Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
- Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
- Contribute to maintaining all brand and operating standards to support brand consistency.
- Assist in maintaining store presentation standards.
- Leverage in-store technology to ensure every customer’s experience is transformational.
Operational Excellence
- Ensure all sales and operational policies and procedures are followed and maintained.
- Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities.
- Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
- Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.
- Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes.
PRIOR EXPERIENCE NEEDED
- 1-3 years of experience in a high volume, customer-driven retail environment.
- Strong personal selling and customer relations experience, along with verbal and written communication skills.
REQUIREMENTS
- Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
- Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.
Job Type: Part-time
Pay: $13.00 - $16.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- 4 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
Ability to Relocate:
- Saint Louis, MO 63131: Relocate before starting work (Required)
Work Location: In person