Property Supervisor

Description:SUMMARY

As a member of the Property Management team, the Property Supervisor is responsible for ensuring that each property meets A Community of Friends (ACOF) goals and objectives as well as company procedures and standards through the supervision of all areas of management. This includes managing the financial health, physical appearance, and maintenance of the properties, as well as maintaining program and government compliance and tenant relations.

The Property Supervisor must be willing to work in a community-based setting, emphasizing commitment and staff initiative. This person should be comfortable working within an interdisciplinary team utilizing a strength-based social service approach. In addition, this individual must be able to work with people who have experienced homelessness and possess excellent communication and interpersonal skills. Applicant must have an understanding of individuals with a range of disabilities, including physical, mental, and emotional.

ESSENTIAL DUTIES

General Duties:

Responsible for the overall operations of assigned properties, ensuring portfolio performance based on established goals and benchmarks in alignment with the Property Management manual.

• Ensure buildings (common areas and units) are regularly maintained and kept habitable (safe, secure, and clean condition).
• Conduct annual inspections and ensure all other company-mandated inspections are conducted.
• Interact with various social service agencies, local housing authorities, and other community partners specific to tenants and applicants.
• Work collaboratively with Services staff.
• Update and train staff on affirmative marketing, tenant intake process, and Fair Housing and landlord/tenant laws and practices.

Business Management:

• Provide guidance to supervisees on rental activities, including, but not limited to processing applications, move-ins, move-outs, terminations, evictions, and tenant conflicts.
• Maintain up-to-date information on affordable housing occupancy and compliance programs, and disseminate updated information to staff.
• Compile and submit required reports to the asset management department and regulatory agencies and/or agency designees.
• Develop and implement procedures to safeguard tenants’ private, medical, and personal identifying information.
• Review and approve all new move-ins for adherence to ACOF’s tenant selection criteria, regulatory compliance, and development eligibility standards.
• Develop and implement tenant file audit procedures to attain 100% compliance.
• Manage regulatory compliance in accordance with loan documents and regulatory agreements.
• Taking steps necessary to make sure all certifications/re-certifications are completed annually.
• Coordinate new building lease up and establish compliance system including applicant (lottery) system, marketing tools, waitlist binder (non-CES units), mock tenant file, fair housing, and other compliance tools.
• Generate and analyze various reports including financial statements, vacancy, variance reports, and other identified reports to track the building’s performance.
• Collaborate with Asset Management to develop building budgets.
• Manage Property Management contracts.
• Respond to tenant grievances and reasonable accommodation requests.
• Meet weekly with direct reports.
• Supervise on-site Property Managers, including participating in hiring, termination, supervision, discipline, training and performance evaluations.
• Other duties as assigned.

SUPERVISOR RESPONSIBILITY

The incumbent will have supervisory responsibility for approximately nine sites and the Property Managers assigned to the respective sites.

EQUIPMENT USED

The incumbent may operate any or all of the following: standard office equipment including a personal computer, calculator, step stool, cell phone, ladder, photocopier, scanner, and facsimile.

The incumbent will also be expected to have access to and utilize a personal automobile in the performance of work duties.

PHYSICAL ACTIVITY

The incumbent must possess the ability to lift 20 lbs.

Requirements:

BASIC QUALIFICATIONS

• Bachelor’s Degree in Business or related field or 5 years of relevant experience in supportive housing property management.
• One-year experience with Coordinated Entry System (CES).
• Three years of multi-site management experience developing community.
• Two years’ experience complying with public and private finance programs, including but not limited to HUD, HOME, low-income housing tax credits, MHSA, and /or HACLA/LACDA.
• Two years or more work experience serving as a Property Supervisor at a property management company. This experience must include supervising on-site property managers and maintenance.
• Previous experience must include responsibilities for operations, budgets, move-in process, recertification, and inspections.
• Possession of a valid California Driver’s License
• Access to a personal vehicle to be used to conduct ACOF business.
• Ability to meet California minimum and ACOF insurance requirement

PREFERRED QUALIFICATIONS

• Excellent written and oral communication skills
• Advanced computer skills including database applications, Microsoft Office, Excel and PowerPoint. RealPage Onesite: 2 years
• Demonstrated ability to build consensus and work effectively.
• Sound judgment, excellent assessment, and problem-solving skills.
• Ability to effectively manage time, electronic, and paper documents.
• Ability to respond appropriately in tense situations with an even temperament.