Property Management Assistant/Concierge

Charlesgate Property Management is seeking a Senior Property Management Customer Service Superstar/ Front Desk Concierge for our East Boston Property growing team. The ideal candidate will have at least 2 years of strong Property Management customer service expertise, a proven record of guest service excellence, and a clear understanding of best-in-class best practices . They will be accustomed to fast-paced environments, have excellent communication skills, and be passionate about providing exceptional customer service.

Key Responsibilities:

● Greet residents/visitors/vendors when they arrive, ensuring guests who don’t live there are logged into the visitor or vendor log.

● Maintain all applicable logs, updates, files, and relevant computer and/or paper log systems relevant to building operations and maintain accurate and complete shift notes and "pass-on" logs to ensure successful communication through shift changes.

● Maintain key log for cars parked in garage,

● Maintain applicable logs as needed.

● Answer phones and greet prospects in a professional manner.

● Accept packages for residents who have provided a “Package Authorization Form” and maintain the “Delivery Log”. May be asked to deliver or assist with delivery of packages as needed to residents.

● Provide resident services as directed by management.

● Update schedules for resident move-ins/outs and elevator usage through appropriate coordination with supervisor and the Charlesgate Management office.

● Provide new residents with orientation to the community, including services provided both at the community and through the Concierge Desk.

● May be asked to assist with filing documents or to review the daily activity of various transactions that take place at the community by auditing files. Act as clerical support as time or shift coverage permits.

● Conducts routine inspections of all common areas including, but

● not limited to, front of the building, lobby,laundry room, each level of the garage, compactor, recycle and trash area, are maintained in an appropriate manner.

● Monitors security systems (building access and Fire Control System) and ensures buildings and property are secured and safe.

● While on duty contact the applicable public service response organization (fire department, police, EMS, etc) in case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and the Property Manager. Follow applicable emergency procedures.

● Always represents the Company in a professional manner.

● Consistently maintains a professional courteous attitude and attire when dealing with residents, coworkers, and the general public.

● Follow emergency procedures as directed in the property manual. Follow procedures, policies, and other important correspondence from HQ office.

● Provide assistance to the Maintenance Team with trash and recycling as needed.

● Monitor intercom system, and camera security system.

Shift -1st Monday – Friday 8 hours Friday, this is an onsite job.

Pay Rate: $23.00-$25.00/hr

Comprehensive Benefits Package Health insurance, PTO, 401K/FSA/supplemental insurance

Required Qualifications:

• Highly proficient in English
• Outstanding in person and telephone customer service conflict resolution and problem-solving skills.
• Associate degree (Bachelor Degree Strongly preferred)
• At least 2 years of front desk concierge Property Management associate or hotel concierge experience.
• Excellent organizational and recordkeeping skills.
• Highly proficient with Microsoft Office and google applications.
• Outstanding customer service skills.
• Superb attention to detail and outstanding ability to prioritize multiple tasks at one time.
• Ability to exercise good judgment and apply initiative.
• Ability to plan, organize, and prioritize work.
• Excellent time management skills.
• Ability to handle front desk both in-person and phone responsibilities for a busy property.

CHARLESGATE is an integrated real estate firm that empowers thousands of clients throughout Eastern Massachusetts with a comprehensive array of services across residential and multifamily commercial real estate - Property Management & leasing, sales brokerage, investment sales, construction, and new development. With deep, local roots, we were founded in Boston in 2003 and are headquartered in the Back Bay. We are rapidly growing, including making the Inc 5000 list of the fastest-growing private companies in America.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you legally authorized to work for any employer in this country?

Education:

• Associate (Required)

Experience:

• Property Management customer service: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• East Boston, MA 02128 (Required)

Work Location: In person