Program Manager

Program Manager, Renovation Alliance

Renovation Alliance is a non-profit organization working to rebuild safe and healthy homes for persons in need in the Roanoke Valley area. We are currently seeking a Program Manager to join this highly effective team and help us continue to grow our home repair programs to meet significant community needs. The Program Manager is responsible for managing Renovation Alliance’s home repair programs in a way that honors clients, meets programmatic best practices, and ensures Renovation Alliance is a good steward of its public and private funding. The Program Manager works closely with the Executive Director in grant operations and the tracking and assessment of program needs and outcomes. The Program Manager works closely with the Director of Construction to stay up to date on program outcomes and individual home repair project statuses. The Program Manager serves as the primary contact for homeowner clients during the application and eligibility process.

The Program Manager is responsible for overseeing the AmeriCorps VISTA member serving Renovation Alliance. As part of this supervisory role, the Program Manager will meet regularly with the VISTA member, assign and track projects, and ensure the goals of their service term are met.

Preferred hiring timeframe is May 2024.

PRINCIPAL DUTIES: The incumbent is responsible for:

• Working directly with homeowners to secure, complete, and submit their applications for home repair and satisfying all eligibility documentation requirements
• Staying up-to-date on programmatic trends and best practices to contribute to improvements in Renovation Alliance’s home repair programs
• Leading the application intake and review process including entering applications into the database and verifying and documenting the eligibility of the homeowner
• Managing Renovation Alliance’s project database to include the accurate and timely input of data, creation and maintenance of spreadsheets, and the creation of reports as needed
• Obtaining and tracking program data to include applications on Renovation Alliance’s waitlist, project data, and volunteer data
• Securing project close-out documentation including the Repair Acknowledgement and tracking data gathered from these documents to include impact and satisfaction survey results
• Evaluating program outcomes to tell the story of Renovation Alliance including the who, what, where, and how of program services
• Working with the Executive Director and appropriate Board committees to assess the needs of Renovation Alliance using quantitative and qualitative data available
• Ensuring all grant pre-approval requirements are met as well as submitting grants reimbursements and completing required reports
• Assisting in Renovation Alliance’s marketing activities to be completed by the AmeriCorps VISTA member, Executive Director, members of the Board of Directors, and/or other Renovation Alliance staff. Marketing activities to include: Management of social media platforms (Facebook, Instagram), Management of website, Development of marketing materials (flyers, mailers, signage)
• Supervising the AmeriCorps VISTA member, including regular supervision and project oversight
• Attending in-person and virtual meetings and conferences, including a weekly team meeting, monthly Board meetings, and regularly scheduled community-based meetings. Conferences will require local and overnight travel.
• Planning and organizing a variety of events involving multiple volunteer groups and projects including summer youth groups and Community Renovation Day, in conjunction with the full Renovation Alliance team and Board of Directors
• Other tasks and duties as determined by the Executive Director

REQUIRED SKILLS AND LICENSES

• Valid Virginia driver’s license
• Strong ability to use Renovation Alliance’s project tracking database and other computer-based data tracking and communication applications as needed
• Ability to analyze data and identify trends
• Ability to manage competing tasks and due dates
• Strong communication and organizational skills

COMPENSATION: The Program Manager is a full-time salaried position. Salary starts at $42,000. Renovation Alliance offers a flexible work schedule based on individual and project needs as well as flexible options for working from home. The incumbent is expected to work a minimum of 40 hours per week or 160 hours per month. Compensatory time will be provided for hours worked outside of the normal schedule (i.e. weekend projects/events). Renovation Alliance provides 10 days of annual and sick leave to be taken at will. Renovation Alliance’s office is closed for 18 days per year in observance of holidays.

Additional benefits include a monthly health benefit stipend and employee development opportunities to be paid for by Renovation Alliance to increase the incumbent’s skills and experience.

INTERESTED? Please send your cover letter and resume with references to Kendall Cloeter, Executive Director, at kendall@renovateall.org.

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation package:

• Yearly pay

Ability to Relocate:

• Roanoke, VA 24016: Relocate before starting work (Required)

Work Location: In person