Program Coordinator

Community Bridges envisions a thriving community where every person has the opportunity to unleash their full potential. Our family of ten programs delivers essential services, provides equitable access to resources, and advocates for health and dignity across every stage of life.

POSITION DESCRIPTION:Under general supervision by the program manager, the PROGRAM COORDINATOR coordinates one or more programs through a combination of operational leadership, direct human services, and referrals. The incumbent collaborates with community partners and program staff, manages a caseload of clients, collects and reports data, and performs other duties as required to provide clients with access to resources that offer stability and hope for the future.

DUTIES AND RESPONSIBILITIES:

Direct Client Services:

• Greets clients over the phone and in person, assesses their needs, and provides them with information and/or referral to any relevant services; maintains a database of current community resources and services.
• Helps clients obtain, complete, and submit applications and forms for a variety of services, including health insurance, education, employment, and others.
• Develops, maintains, and works with a caseload of clients to assess, plan, implement, coordinate, monitor, and evaluate the options and services required to meet the client's health and human service needs and goals; may be assigned to focus on one or more client service area.
• Participates in multi-disciplinary teams to coordinate client services.
• May transport clients as needed.
• Serves as a State Mandated Reporter for vulnerable populations.

Operation Support and Date Entry:

• Supports the program manager in a variety of areas, including drafting and reviewing documents and preparing reports as required by funders.
• Collects, organizes, and records data about clients, services, and programs; enters data into data systems as required, and complies with the reporting requirements of all funders.
• Performs outreach to raise program visibility in the communityrepresents the program at events, distributes informational material, and maintains contact with other relevant organizations and government bodies.
• Identifies, develops, and maintains program partners through partner outreach, engagement, education, and relationship management; utilizes partner relationships to benefit clients and programs.
• Assists in the training of new staff.

Professional Conduct:

• Completes all training requirements, including maintaining any accreditation, as required by Community Bridges and its funders; engages in ongoing training and development to ensure effective programming.
• Attends all required staff meetings.
• Communicates and works effectively and respectfully with people from different racial, ethnic and cultural groups and from different backgrounds and lifestyles; demonstrates a knowledge of and sensitivity to their needs. Will work with specialized populations that may include the homeless, foster families, youth on probation, and others.
• Develops and maintains positive community relationships with clients, coworkers, supervisors, partners, stakeholders, and the public.
• In accordance with the Community Bridges Customer Service Plan, provides excellent customer service to clients, colleagues, and the public.
• Performs other duties as assigned.

Job descriptions are intended to be illustrative only; they are not designed to be restrictive or to define each and every assigned duty and responsibility. In an organization of this nature, each employee is expected to perform such duties as necessary to fulfill the stated goals of the agency.

We screen all applicants, require background checks on final candidates* consistent with funding regulation requirements and are a Drug-Free Work Place.*
UNION:
The Program Coordinator position is represented by the SEIU bargaining unit.

OTHER JOB DETAILS:

• This is a FLSA non-exempt position.
• The position is eligible for $.40/$.10 per hour bilingual/biliterate differential after passing a test administered by the HR department.
• Hours are most commonly Monday-Friday, between 9AM-5PM, however, occasional weekend and evening work may be required.
• Regular on-site attendance is required.

MINIMUM QUALIFICIATIONS:

Knowledge of:

• Best practices in case management
• Best practices in serving people experiencing a variety of risk factors;
• Universal precautions;as it relates to health and safety in a community based program;
• Social service programs and other community resources, as well as their eligibility and enrollment requirements;
• Standard office practices and procedures, including filing, record keeping and gathering of detailed information;
• Recent county and state initiatives to address the needs of at-risk populations in Santa Cruz County;
• Effective outreach and marketing principles and practices.

Ability to:

• Work collaboratively in a challenging environment;
• Think critically;
• Manage competing priorities;
• Work independently and in a team;
• Maintain organized, accurate information and records;
• Communicate effectively with diverse populations;
• Build effective working relationships within a multi-disciplinary team;
• Write clearly and concisely;
• Use a computer, including word processing, email, spreadsheets, and data management programs, as well as other ancillary office equipment;
• Recognize confidential information and maintain it appropriately.

OTHER REQUIRMENTS:

• BA/BSdegree or higherin psychology, sociology, community studies or a related field;
• Experience in program coordination, project management or other related operational/administrative coordination;
• Experience with case management in the human services or related field;
• Must be able to work at a computer for full workdays; some routine lifting and reaching required;
• Must be able to lift up to 25 lbs;
• Must have a valid CA Driver’s License, have access to drive a motor vehicle incidental to the performance of the work, and be insured;
• Must pass a criminal background check and maintain a clean record;
• Program coordinators who transport clients must pass a pre-employment drug screen and comply with periodic testing for drug use and alcohol misuse;
• Bilingual/Biliterate English/Spanish preferred.

Job Type: Full-time

Pay: $26.04 - $29.51 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person