Product Specialist

Job Description:

The Product Specialist is responsible for supporting the Director of Financial Products in the development and implementation of product strategies as well as driving process improvements related to DomiFi financial products and operations. They will participate in cross-functional work across Marketing, Sales, Operations, Risk, Data Strategy, and Legal.

Your efforts and support will have a direct and immediate impact on the company's success. This is a great opportunity for a passionate, customer-centric, data-driven, field-focused, forward-thinking product professional looking to join a growing organization positioned to be the premier provider of essential home services financial products in North America. A desire to learn, lead and win is a must.

Key Responsibilities(not limited to):

• Support the Director of Product in the development of a forward-looking product roadmap including product development, product enhancements, and business case development
• Work with stakeholders and business owners to identify opportunities for process and product improvement
• Preform ongoing business results monitoring and reporting (Weekly/Monthly)
• Perform quality control and testing of process and product changes / enhancements
• Develop insight driven short-term action plans, to ensure product growth and success
• Support product updates and launches
• Support pricing and incentive programs while working with various departments
• Cultivate and manage cross-functional relationships with various parts of the business
• Develop a strong understanding of customer & conduct ongoing activities that promote the improvement of the Customer Experience i.e. policy and procedural changes, escalation management

Desired Qualifications:

• Bachelor's degree in a business-related field such as Business Administration / Management or relevant field
• 2+ years in product, operations, or related business experience
• Excellent organizational skills
• Ability to adapt and pivot when new found information warrants a change in strategy or approach
• Comfortable presenting to various levels of leadership
• Experience using software programs to analyze data and visually present findings (ie excel, tableau)
• Strong project management skills
• Previous experience in business process outlines
• Experience in home services sector is an asset
• Ability to track, measure and present results of implemented product changes
• Ability to process map, troubleshoot processes, and design new business processes
• Exceptional verbal & written communication and presentation skills to multiple audience types
• Comfortable sifting through large amounts of data to report on findings and uncover insights
• Demonstrated ability to collaborate with diverse cross-functional teams to achieve results
• Intellectually curious with a strong desire to solve complex problems

IND 005 009