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SalaryWe are seeking a Product Support Specialist to join our team. The ideal candidate will possess knowledge of vacuum toilet systems and condensate systems in building/supermarket applications. This position will primarily focus on providing Product Support, coordinating with various stakeholders, and ensuring customer satisfaction.
Essential Duties and Responsibilities:
- Provide product/project support by responding to technical information requests from sales agents and customers.
- Offer service sales support including part identification, obsolescence/replacement requests, and warranty determination.
- Conduct design reviews for new equipment and equipment changes.
- Assist in equipment installation support and commissioning, including coordinating installation reviews and start-up.
- Develop training documentation, start-up reports, technical manuals, and service bulletins.
- Conduct or coordinate training sessions for customers, sales agents, and service technicians.
- Maintain call-in logs for customer support and coordinate changes to product data sheets as required.
- Provide back-up technical support for marine systems and perform other related activities as assigned.
Requirements:
- Associate degree in engineering/technology or related area, or equivalent experience within Evac companies.
- Three (3) or more years of field service, machinery repair, or equivalent experience within Evac companies.
- Prior experience in PLCs and PLC programming is advantageous but not required.
- Familiarity with AutoCAD software is helpful but not required.
- OSHA 10 Hour Safety Training certification.
- NFPA 70E or equivalent Electrical Safety Training certification.
Additional Information:
- Travel may be required (<25%), including domestic and international trips (Canada/Mexico).
If you are a proactive individual with a passion for technical support and customer service, we encourage you to apply for this exciting opportunity. Join us in shaping the future of Product Support within Evac Group.
Evac Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Evac North America is an Equal Opportunity Employer
