Job Description
- Responsible for updating dashboards and sheets related to the Sports Complex and Pool.
- Staying up to date with CRM software knowledge.
- Develop and carry out a system for recruiting members and staff utilizing brochures, telephone calls, reunions, etc., which includes creating sheets/charts for new renters and members.
- Reaching out to previous members and renters to renew memberships and rentals.
- Ensure the safety of all members, renters, and guests.
- Help provide an atmosphere for developing good morale and well-being among the membership and staff.
- To implement all NYC Department of Health regulations and any other governing body for the facility to be up to date on all permits as necessary.
- Maintaining office services by organizing office operations and procedures, preparing payroll (summer months), designing filing systems, and reviewing and submitting POs and invoices to designated systems.
- Prepare and conduct pre-pool, post-pool, and in-service staff training for office staff.
- Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
- Creating a weekly schedule for office staff.
- Maintains office staff by recruiting, selecting, orienting, and training employees.
- Maintains office staff job results by coaching, counseling, disciplining employees, and planning, monitoring, and appraising job results.
- Keeps management informed by reviewing and analyzing special reports, summarizing information, and identifying trends.
- Supports company operations by maintaining office systems and supervising staff.
- Works with the Senior Director to achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Minimum Qualifications:
- Bachelor’s Degree.
- 3-5 years of prior Customer Service or hospitality experience preferred.
- Current Certified Pool Operator Certification or willingness to get certified.
- CPR & First Aid or willingness to get certified.
- DOH Food Permit or willingness to get certified.
- Ability to supervise staff members and guests.
- Ability to meet and interact with the public.
- Ability to plan, originate, organize, and carry out daily and special programs.
- Ability to work a minimum of one weekend day per week (maybe change to work a flexible schedule to include weekends and nights).
- Ability to work summer holidays: Memorial Day, 4th of July, and Labor Day.
Specifics for Physical Requirements:
- Supervision of facilities by walking consistently throughout the work day.
- Carrying objects when necessary and ability to lift and carry up to 20 lbs.
- When needed, the ability to travel to other Commonpoint Queens sites.
Salary Range:
- $50,000 to $55,000 depending on experience and certifications.
Please submit a resume and cover letter, with the subject line BTC Pool Club Manager, to Valentina Lorca at Vlorca@commonpointqueens.org.