Platform Manager, Payouts Payments Processing

The Community You Will Join:

At Airbnb, if there’s anything related to money, it comes to the Payments team.  We are building a world-class payments and commerce organization - one that currently supports 191 countries, 70 currencies, connects dozens of payment providers and banks, processes multiple billions of dollars, and empowers more people to participate in our global marketplace. 

The Product team is at the center of all of the activity on our team. We play the role of conductor, enhancing our engineers, designers, and data scientists to build great product experiences. Our Payments Product Managers own and lead outcomes related to foundation, growth, and empowerment. This means our PMs set the vision, strategy, and roadmap, and execute on the plans that are developed.

Our Payments product organization has 2 domains:

• Payments and Commerce Platform - facilitating money movement and exchange of value while also fueling growth for our business

• Payments Risk and Compliance - ensuring safe and efficient payment processing

The Difference You Will Make:

This role is in the Payments and Commerce Platform domain. As the Payouts Processing PM, you’re passionate about payments and are a subject matter expert on merchant-initiated bank payments. You bring a deep understanding of how money moves between business platforms and payment partners, including payment gateways, banks and financial service providers. You’ll improve and innovate our end-to-end payout processing capabilities, including new ways to exchange money with payments partners, store payment details on our platform, and reduce operational/maintenance overhead while delivering seamless, secure, and reliable payments experiences that delight our Hosts. You’re comfortable with ambiguity, and enjoy working backwards from highly ambiguous starting points by leveraging data, running experiments, and following a structured approach to build business use cases that influence a diverse team of engineers, data scientists, finance, compliance, legal, and business experts. You’re able to navigate through technical and regulatory constraints while simultaneously distilling and communicating complex subject matter to payments and non-payments stakeholders. If this sounds like an interesting challenge to you, we’d love to meet! 

A Typical Day: 

Your Expertise:

• 7+ years in a product management role launching bank transfers and partner integrations within the greater payments ecosystem consisting of processors, PSPs, banks and FSPs

• Deep experience in cross-border and multi-currency payments, with demonstrated success working on bank-to-bank payment transfers (e.g. ACH US, EFT CA, SEPA, BACS, BECS) Wire Transfers, FX/Cross-border payments

• Familiarity with emerging local payment networks including UK Faster Payment Service (FPS), and FedNow in the US

• Extensive experience managing the operational aspects of payouts/cross-border payments including errors, returns, processor request for information

• Take ownership of day-to-day product management, execution and payout escalations

• Platform product management experience, building products that can be leveraged by a variety of business customers

• Ability to work directly with engineers to develop use cases, build inspiring narratives, prioritize features, and evaluate short-term vs. long-term trade-offs

• Ability to lead by influence across a diverse team of engineers, data scientists, finance, treasury, compliance, legal, and business experts

• Ability to clearly articulate the story for what problem you’re solving for and the vision you’re going after, combined with the capacity to dive into minute details when necessary

• Exceptional decision making skills: given limited resources, how do you prioritize across needs?

• Thrive in a startup culture: dealing with fast pace, changing needs, and limited resources

• Highly data driven with strong analytical skills

• Technical chops - experience as an engineer, data scientist, or payment operations specialist

• Global perspective - experience with global and alternative payment methods 

• Knowledge and experience using collaborative tools of the trade (e.g. JIRA, SQL, Asana, Google Docs, Scrum, Agile) as well as design/mockup tools (e.g. Figma, Invision)

• Operations - understands the mutually beneficial relationship between technology and operations, and can efficiently invest in each

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.