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SalaryJOB SUMMARY: Patient Care Coordinator serves as the first impression of the practice. Responsible for patient experience which may include, but not limited to: check in and out, answering calls and scheduling of patient appointments. The primary role of the Patient Care Coordinator is to ensure a high quality, consistent and extraordinary experience for our patients during their surgical journey from inquiry to post op.
EDUCATION AND EXPERIENCE:
- Minimum of 3 years of experience in customer service
- Customer service experience in a hospitality or medical setting is required
- Prior knowledge of EMR systems
ESSENTIAL SKILLS AND ABILITIES:
- Superior interpersonal and communication skills
- Professional phone etiquette
- Demonstrated patience and empathy when handling patient concerns
- Strong problem-solving skills
- Well-organized and strong attention to detail
- Positive attitude, adapts to change, and highly motivated
- Maintains a professional appearance
- Strong computer skills and ability to work on an EMR system
- Adheres to implemented processes and policies
RESPONSIBILITIES:
- Welcome new and existing patients, and ensure all receive a 5 star experience
- Offer patients refreshment and a tour of the facility
- Obtain and accurately record patient demographics and information
- Check patients in and out for their appointments, collect payment as necessary
- Answer all incoming phone calls within two rings and a smile
- Triage calls to appropriate personnel
- Proactively review provider schedules for seamless appointment scheduling
- Assemble new patient paperwork and consents
- Conduct confirmation calls for patient appointments
- Scan all necessary paperwork into patient’s charts
- Perform occasional patient education on RPS/CSSC services and skincare
- Comply with HIPAA and the vision of Company practices
COMPENSATION: Hourly rate. Benefits as per those provided all full-time employees.
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work setting:
- In-person
- Private practice
Experience:
- Plastic Surgery: 1 year (Required)
- Patient Care Coordinator: 2 years (Required)
Work Location: In person
