Physical Therapy Coordinator

Title: Physical Therapy Coordinator

Reports to: Director of Operations

Location – onsite/hybrid: Onsite

Hours: Monday through Friday, 8:30am-4:30pm

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. The Spire network spans the Northeast with more than 1,300 employees, 130 physicians, and 28 locations in Connecticut, New York, and Massachusetts.

What you’ll do:

Serves as the primary patent liaison between Orthopaedic Surgical Associates and Therafit; and is the initial person to greet, instruct and direct all patients scheduling with and visiting the office- utilizing skills of tact, drive and confidentiality in a professional manner.

The Physical Therapy Coordinator is expected to follow the daily protocols of the practice. You are expected to represent our company keeping our vision at the forefront of each patient interaction.

Responsibilities/Duties:

• Primary Scheduling Point Representative:
  • Maintain appointment computer scheduling in accordance with office scheduling policies for all Physical Therapy, including:
    • Scheduling patients in person at the OSA office
    • Calling to pre-schedule OSA surgical patients for Physical Therapy
• Administrative Support:
  • Contacting / interacting with appropriate people and facilities, such as physician offices, hospitals, rehabilitation centers, assisted living facilities, etc. in regards to patient care.
    • Liaison between OSA and Therafit offices
    • Handle call volume with accuracy and efficiency for Physical Therapy and chart coordination and preparation
    • Verify patient insurance benefits and referrals/authorizations available.
    • Perform other administrative support as required.
• On-Site Clinic Location Back-Up:
  • Check in / Check Out patients; verify and update all demographic and insurance information and collection of co-payments resulting in proper cash reconciliation.

• Other duties as assigned by managers and leads

Who you are:

Qualifications:

• High School diploma or GED.
• One-year medical office experience preferred.
• Knowledge of HIPAA and other regulatory policies
• Knowledge of insurance regulations, policies and procedures
• Knowledge of medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette
• Knowledge of electronic medical systems is a plus, including Athena and Centricity.
• Strong communication skills, verbal and written
• Strong organization and time management skills
• Ability to work independently and maintain efficiency
• Computer skills
• Strong problem solving skills and ability to think quickly, professional and efficiently
• Ability to represent our organization in a professional manner

What we offer:

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).