Personal Assistant / Estate Manager - Family Office

ABOUT US
Elevation Capital is a group of internationally impactful companies spanning consumer packaged goods, hospitality, technology, real estate, non-profit, and venture funding. Run by a highly entrepreneurial self-made founder, and a team of highly capable executives across business units, the business operates globally with interests in US, Canada, Europe, and the Caribbean. With wholly owned companies in a range of growth stages and an ever-expanding investment portfolio, this group jointly serves a global vision to create an evolved world where humanity serves our highest purpose.
To learn more, please visit: https://www.elevationcapital.vc/
THE ROLE
The Personal Assistant / Estate Manager is primarily responsible for the day-to-day management of a 10,000 square foot, fully staffed, high-tech home in Arizona as well as supporting the family in their Bahama residence. This opportunity includes total oversight of short-term tasks and long-term projects relating to both and future residences. The PA/Estate Manager will coordinate with staff members who services the residence each day as well as professional concierge services management. Additionally, the PA/EM has supervisory responsibilities over all independent contractors who assist regularly on-property. To ensure the standards of the estate are met, you must be adaptable, resourceful, and take a hands-on or "pitch-in" approach. Responsible for maintaining all Household Standards and Household Procedures and developing manuals so the home runs seamlessly, the Estate Manager functions in a manner that protects the family's investment, and ensures that the residence, security, landscaping, systems and related assets are properly maintained in excellent working condition.
REQUIREMENTS

• Minimum 5 years related PA/EM experience working in a similar residence for an ultra-high net worth family.
• Valid Driver's License with clean driving record.
• Technology savvy with proficiency in Mac, PC, Alarm.com, Hue lights, HVAC & Lutron Lighting Systems.
• Ability to maintain the utmost discretion and confidentiality.
• Observant to the needs of the residence, family and guests and ability to anticipate their needs.
• Flexibility in scheduling with willingness to accommodate principals' needs on occasional weekends/evenings.
• Highly organized, detail oriented, proactive, excellent time management, efficient and service focused
• Sense of humor and positive attitude.
• Strong organizational ability to present projects, budgets, lists, bids and quotes to Family Office through use of technology.
• Professional presentation of self and great personality.
• Ability to handle residence and domestic staff with ease and calm demeanor.
• Demonstrates reasoned judgment and discipline, reserving decision making until all information is received.
• Demonstrated concern that one be perceived as responsible, reliable, and trustworthy.
• Understands the sensitivity of access to confidential information and acts appropriately to maintain its confidentiality; releases confidential information only as necessary.
• Interest, skill, and success in getting groups to work together cooperatively; recognizes and encourages the behaviors that contribute to teamwork.
• Shares information, advice and suggestions to help others to be more successful; provides effective coaching
• Develops, maintain, and strengthens collaborative relationships inside and outside the organization
• Ability to work independently with minimal supervision; identifies what needs to be done and doing it before being asked to or required by the situation
• Listens actively and expresses self clearly in conversations and interactions with others; expresses self clearly in business writing to effectively reach the audience.
• Prioritizes projects to meet required deadlines. Carefully manages several projects at once, focusing on the desired end result of one's work.
• Ensures that work is complete and carefully reviews the accuracy of information in their work.
• Open to different and new ways of doing things; willing to modify one's preferred way of doing things.

RESPONSIBILITIES

• Primary point of contact for 10,000 square foot residence within a private community and residence in Bahamas
• Daily walk through of home to ensure all systems are functioning properly.
• Manage full time concierge services
• Ensure household staff's daily checklists are completed and submitted to the Director of Operations.
• Serve as residence gatekeeper and oversee security operations.
• Greet principals of family and guests for each visit and provide appropriate hospitality.
• Proactively prepare the residence prior to guests' arrival and procure all requested amenities.
• Perform evaluation annually with each employee to ensure all tasks, workload and quality of work is monitored.
• Coordinate staff schedules to ensure adequate coverage at all times based on needs.
• Manage timekeeping system for staff and assist with basic Human Resources functions for domestic staff.
• Assist domestic staff with projects when necessary; creating a collaborative/team environment.
• Responsible for the care & preservation of art, antiques, fine furnishings and other collections.
• Review, negotiate, and approve invoices for utilities and services provided by vendors on location.
• Maintain accurate financial records, create residence budget and log contractor services performed for accuracy.
• Create and maintain household/operational manuals.
• Set priorities for tasks on a daily, weekly, monthly, quarterly and annual basis.
• Maintain file systems including those for household operations, warranty manuals, household equipment, invitations, entertainment logs, etc.
• Oversee and manage various contractors to ensure the property is neatly and properly maintained. Landscape contractors, exterior lighting, pool maintenance, irrigation systems, AV/IT systems maintenance, security systems, pest control, HVAC and plumbing.
• Test appliances & home systems weekly. Verify security and integrity of property. Such testing and troubleshooting will include home theater and AV/IT components through the residence and other structures on all property.
• Assist with event production for various social and private events (e.g., planning and preparation, working with local hotels for accommodations, coordinating amenities, ensuring flawless execution day of event, etc.)

REVENUE/BUDGETARY/STAFF RESPONSIBILITY

• Directly manages/support Household service vendors
• Create, Develop and Manage residence and asset budgets.
• Multiple additional external vendor relationships as needed to support residence and physical assets

COMPENSATION
An aggressive base salary will be provided in this position, with an additional lucrative bonus plan based on performance. Full medical benefits are provided as part of this role. Options/equity will be provided to suitable candidates after completion of the first 90 days. This role also provides the opportunity for advancement in role, function and pay.