Pc Support Technician

Salary: $29.39 - $37.56 Hourly
Location : Rochester MN 55904, MN
Job Type: Regular FT
Job Number: 20240003
Department: Information Technology
Opening Date: 12/27/2023
POSITION DESCRIPTION
The City of Rochester welcomes applications for:
PC Support Technician
Technology
Nature of Work:
As a PC Support Technician, you would respond to requests via phone, email, and in person to support departments across the City of Rochester with their IT needs. This would include work with installs, supports, troubleshoots, and maintaining IT resources in the assigned areas, software, and hardware. This role is responsible for evaluating and resolving requests, documenting requests with relevant information, and if needed escalate requests to other members of the Information Technology team.
Pay:
The 2024 starting wage is $29.39 per hour with a maximum pay rate of $37.56 based on successful performance and time in the role.
Work Location:
Due to the nature of the work the PC Support Technician is a 100% on-site role, and may include visiting different city locations throughout the day.
Work Schedule:
This role is regularly scheduled to work Monday through Thursday until 8 PM to support general operations at the City of Rochester. The individual in this role can do this either by working eight hours a day Monday through Friday, or working ten hours Monday through Thursday.
Application review will begin on January 10th, 2024. Please apply before then to be considered in the initial review of candidates.
DUTIES AND RESPONSIBILITIES
Install and maintain personal computer systems and related equipment and application and operating system software:

• Maintain, configure, install, troubleshoot, and upgrade personal computer hardware and related equipment.
• Install software such as client applications, operating systems, etc.
• Replace when necessary, operating system and personal computer and related equipment.

Serve as troubleshooter for personal computer hardware and software problems:

• Investigate and resolve problems with hardware and related equipment including printers, scanners and/or software.
• Provide high quality customer service assistance and provide expert and creative solutions to problems.
• Follow up on problems and ensure that they are resolved in a timely manner to customer satisfaction.
• Create and maintain procedural documentation and assist in end-user provided training.

Maintain inventory of computer hardware and software.
MINIMUM QUALIFICATIONS
Education
An Associate's degree from an accredited computer science, computer technology, computer networking, computer/management information systems program or closely related field.
Experience
Three (3) years of experience with Information Technology tasks such as installing and maintaining hardware and software and providing technical support for operating systems and various software applications such as Microsoft Office.
Licenses and/or Certifications
Valid driver's license
Desirable Qualifications
Experience with help desk and software deployment solutions (Kace - KBOX).
POSITION COMPETENCIESDecision Quality: Making good and timely decisions that keep the organization moving forward
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Ensures Accountability: Holding self and others accountable to meet commitments
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures a learning opportunity
Demonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
Values Differences: Recognizing the value that different perspectives and cultures bring to an organization
ADDITIONAL INFORMATION
The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work.
We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.
It takes us all working together.
01
The following questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided in your application and resume. By completing this supplemental questionnaire you are attesting that the information you have provided is true and accurate. Any information provided may be reviewed by the hiring manager. Any misstatements or falsification of information will eliminate you from consideration or may result in dismissal. Do you understand and agree with this statement?

• Yes
• No

02
What is your preferred name?
03
Which of the following best describes your level of education?

• High school diploma or equivalent G.E.D.
• Some college courses with no completed degree
• Completion of an accredited 2 year program in computer science, computer technology, computer networking, computer/management information systems, or a closely related field
• Completion of 4 year degree, or higher, in computer science, computer technology, computer networking, computer/management information systems, or a closely related field
• Completion of a 2 or 4 year degree in an area NOT RELATED to computer technology
• None of the above

04
Which of the following best describes your years of employment experience installing and maintaining hardware and software and providing technical support for operating systems and various software applications, including Microsoft Office?

• N/A - I do not have any employment experience in this area
• Less than 1 year
• More than 1 year, but less than 3
• More than 3 years, but less than 5
• 5 years or more

05
Which of the following best describes the size of the organization, in terms of total number of employees, where you obtained a majority of your IT experience?

• Less than 100
• More than 100, but less than 500
• More than 500, but less than 1000
• More than 1000 employees
• N/A - I have no experience in this area

06
Select all of the following experience you have in Information Technology.

• Installing PC based application software
• Installing PC hardware
• Analyzing and remediating computer vulnerabilities
• Supporting an Office 365 environment
• Installing network cable and/or connections
• Maintaining Servers
• Managing peripherals (printers, scanners, etc.)
• Troubleshooting computer related problems
• Inventorying devices (entering data, asset tagging, etc.)
• N/A - none of the above

07
Which of the following best describes your experience assisting computer users:

• No experience
• Limited - I have provided some basic assistance or answered basic questions
• Moderate - I have assisted users with various problems and/or taught how to use new programs or equipment
• Extensive - I provide assistance to users, on a daily basis, as a regular portion of my job

08
Do you have any experience with Kace - KBOX ticketing software?

• Yes, I have experience using Kace - KBOX
• No - But I have experience using other similar ticketing programs (list below)
• N/A - I have no experience in this area

09
Do you have a valid driver's license?

• Yes
• No

10
CONDITIONS OF EMPLOYMENT: If selected as a finalist, are you willing to undergo a background investigation which may include, but not limited to: verification of employment and educational records, identification verification, driver's license record and a criminal history?

• Yes
• No

Required Question