Remote Support Technician Ii

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Our company is a small and growing technology company. We are dedicated to providing the highest level of service to dental practices and other types of healthcare offices across the country. Our mission is to help our clients feel Rest Assured, knowing that their practice is in good hands. As a managed service provider, we take pride in offering comprehensive technical support and services to dental practices of all sizes.
We are looking for dedicated professionals who share our passion for helping dental practices thrive. If you are looking for a challenging and rewarding career in the dental industry, we encourage you to apply for our open positions. Join us in our mission to help our clients feel Rest Assured!
Responsibilities:

• Answer live calls from Technical Server Representatives for service requests.
• Balance daily workload, answering and prioritizing calls and tickets.
• Update assigned service tickets daily.
• Perform semi-advanced problem-solving on various applications and hardware.
• Accurately identify the need to escalate issues promptly.
• Maintain accurate records and time logging in ConnectWise.
• Effectively communicate issue resolution to the client
• Maintain internal knowledgebase and ticketing information on an ongoing basis.
• Continuously exhibit a Rest Assured mindset
• Be part of on-call rotation responding to after-hours calls and emergencies
• Gather technical information for on-site escalations.
• Other duties as assigned.

Basic Qualifications:

• Minimum 2-year customer service experience
• 3-5 Years of Helpdesk 2 Technician experience
• Excellent verbal and written communication skills
• Experience supporting customers via phone, e-mail, chat, on-site, and ability to always maintain a pleasant disposition.
• Able to self-manage and work independently in a fast-paced, constantly changing environment.
• Thrives on a team where expertise is shared, and feedback is welcomed.
• Effective time management including the ability to multi-task, organize and prioritize.
• Ability to research and grasp technical information across multiple tools while working with customers.
• Aptitude for acquiring knowledge and skills in technical troubleshooting and an eagerness to learn and take on new challenges.

Preferred Qualifications:

• Technical support experience
• Passion for problem resolution and creation of positive customer experience
• Technical degree, related certification(s), experience in the healthcare field

Additional Requirements:

• Successful completion of pre-employment assessments
• Successful completion of initial training
• Professional and friendly demeanor
• Pays attention and adheres to company policies and procedures.
• Valid drivers license
• Background check

Perks:

• Benefits Vision, Medical, and Dental
• 401K with company match
• Paid time off
• Company-paid disability and life insurance

Available Shifts:

• 7am to 4pm
• 8am to 5pm
• 9am to 6pm

Job Type:

• Full-time

This is a remote position.