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SalaryAt Swyfft, we're reshaping the way home insurance and commercial package products are priced and bound. We've created an insurance experience that's smart, instant, and designed to deliver unparalleled customer service.
Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry.
Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive.
As we continue to grow and expand, we're on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you're passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at Swyfft!
About the Position:
Our Customer Experience Team is the best of the best when it comes to assisting our agents and policyholders with questions and inquiries about their policies. As an Customer Experience Representative, you will be instrumental in providing support that connects Swyfft with its customers and agents.
This is a customer-facing position that requires exceptional phone, chat, and email communication skills. We are looking for friendly, collaborative, customer focused team members who genuinely enjoy helping customers and resolving their problems.
Successful candidates will have the ability to multitask and thrive in a fast-paced, fun, team orientated environment. If you are tech savvy and possess great verbal and written communication skills this could be the perfect opportunity for you!
This position is a 100% remote U.S. based opportunity. Some travel for day-to-day work, team meetings, and training will be required.
Key Responsibilities: (What you'll be asked to do)
- Support our world-class Customer Experience team by fielding questions from customers and agents via phone, email, and chat.
- Utilize our Zendesk ticketing system to accurately find, examine and troubleshoot inquiries from customers and agents.
- Ability to provide a great Customer Experience to our customers and agents in a fast paced, high-call volume atmosphere.
- Other miscellaneous projects and administrative duties as needed.
The Successful Candidate: (what we're looking for)
- You're a self-starter who recognizes and upholds company values and culture, while always striving to perform at their best.
- You have a keen sense of knowing when to escalate certain questions and situations to the appropriate internal team members.
- You're motivated, show initiative, and understand what it means to get the job done!
- You have excellent organizational skills, attention to detail, and strong ability to multitask.
- You work well with others in a fast-paced, collaborative environment.
- Previous experience working in a high-volume call focused environment.
- Familiarity or previous experience working in a homeowner policy focused environment is a plus.
Some Requirements:
- 3+ years of experience in the insurance, customer service industry or related field.
- Bi-Lingual (English/Spanish) is a plus.
Education:
- High School Diploma or its equivalent (GED) is required.
Computer Skills:
- Must be proficient with MS Office and other internal insurance related programs, systems or applications. (Outlook, Word and Excel).
- Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.
- Previous experience using Zendesk is a plus, but not required.
Other:
- Reliable high-speed internet connectivity required.
- Designated quiet work from home space.
We Have a Great Benefits Package!
- 20 days of PTO annually
- Medical, Dental, Vision
- Short- and Long-Term Disability (Company Paid)
- Life & AD&D (Company Paid)
- Healthcare, Dependent Care and Transit FSA
- 401K with a generous matching contribution and no vesting schedule
It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
Please Note: Swyfft is not accepting 3rd party agency resumes for this position, please do not forward resumes to careers email address or Swyfft employees. Swyfft will not be responsible for any fees related to unsolicited resumes.
