Retail Store Manager

Tervis first introduced America to our iconic insulated drinkware in 1946. Since then, we’ve continued to delight our customers with thousands of creative designs and customizable options, hundreds of licenses, innovative new products, and a total commitment to sustainability and responsibility. We make drinkware with personality for use at home and on the go, available in official Tervis stores around the country, on our website 24/7, and through partnerships with premium retailers nationwide.

To be successful at Tervis you’ll need to: Act with Accountability, Improve Continuously, Communicate Thoughtfully, Live with Balance, and Deliver Consumer Delight.

Position Summary:

Achieves store performance objectives and directs day-to-day operations. Helps develop new business opportunities to increase brand awareness and sales. Partners with the Regional Director and the Retail Operations Manager on all aspects of the business.

Essential Functions:

• Drive store sales; manage and motivate sales team to exceed targets and increase same store sales.
• Train sales team in Tervis history, product mix, and custom order requirements.
• Ensure all Tervis policies and procedures are followed.
• Maintain records of sales data and bank deposits and respond promptly to bank and accounting inquiries.
• Increase profitability by managing margins and controllable expenses.
• Assist on sales floor and provide customer service as needed.
• Promote corporate sales and track all employee incentive sales.
• Increase personalization, customyzer, and special orders as a percentage of store sales.
• Resolve to customer issues quickly and effectively.
• Review daily closing reports, compare to accounting to ensure accuracy.
• Educate customers on Tervis Made for Life defective return policy & procedures; react to customer service issues appropriately.
• Interview, hire, evaluate, and train staff.
• Ensure quality, customer service, health, safety, legal, mall, and security standards are met.
• Coach and counsel staff, document performance issues, develops and implements improvement plans and monitor outcomes.
• Conduct 45, 90-day and annual employee performance reviews
• Schedule staff to achieve optimum coverage.
• Timely review, approval and submission of employee time records including holidays, PTO, tardies, and absences.
• Monitor inventory and control stock levels; coordinate with store buyer to plan seasonal inventory needs.
• Monitor refunds, no sales, and voids.
• Ensure discount reason codes are used properly, and provide feedback to corporate regarding effectiveness of promotions, POPs, and advertising.
• Represent Tervis in local community building relationships and sharing best practices with other local retailers.
• Identify and participate in community events, appropriate to the Tervis brand, to increase sales.
• Maintain store premises, grounds, and supplies in compliance with safety and housekeeping practices.

Other duties and responsibilities:

This job description does not list all job duties. Occasionally supervisors or managers may ask you to perform other duties. Performance is measured against the tasks listed in this job description and these other duties.

Management has the right to revise the job description at any time. The job description is not a contract for employment and either you or the employer may terminate employment at any time, for any reason.
Experience and Skills:

• Minimum 3 years of retail management experience; specialty store experience preferred
• Knowledgeable in cash register, POS systems and ticketing procedures
• Goal orientated, strong attention to detail, effective at multi-tasking, proven track record of developing people
• Able to work with all departments (human resources, finance, marketing, logistics, information technology, and management) to drive the business.
• Must be available to work evenings, weekends and holidays
• Requires extended standing, bending, stooping and reaching
• Must be able to lift 35 pounds

• Pay Rate - $20.00 - $25.00 per hour
• Health insurance plans through FL Blue, including a Health Savings Account (HSA) w/Employer Contribution
• Telemedicine – both Health and Counseling – 24/7/365 access
• 401(k) through Empower
• Paid Time Off – Vacation/Personal and Sick
• Holiday Pay
• Paid Parental Leave
• Tuition Reimbursement
• Wellness Reimbursement
• Employee Discount on Tervis Products