Address
Form of work
Salary***NOTE: Please read through the ad and send us a COVER LETTER if you're interested. Applications without a cover letter will not be considered. More details at the end of this ad**
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Are you passionate about holistic health? Are you eager to be part of a warm, friendly team dedicated to transforming lives through integrative medicine? Look no further! We are seeking an experienced Patient Care Coordinator to join our dynamic team.
About Us:
Our team is not just a team, but a family. We foster a fun and collaborative environment where everyone's contributions are valued. At our clinic, we are dedicated to creating a positive office atmosphere. We keep communication open, support personal and professional growth with coaching opportunities, and hold regular meetings to ensure everyone's voice is heard.
Position Details:
- Full-time position, Monday through Friday, with benefits, paid time off, discounts on products/services, and bonuses.
- The clinic is fast-paced, and our patient volume continues to increase as our services expand and more patients return to in-person visits.
Primary Responsibilities:
- Office reception duties including answering phones, scheduling office visits, and checking patients in and out for appointments.
- Tracking and reporting calls in a tracking spreadsheet.
- Managing patient flow in the front office and treatment rooms.
- Sales of supplements and treatment packages.
- Keeping the office tidy and organized.
- Helping maintain supplies of supplements, test kits, office supplies, and medical supplies.
- Identifying gaps in patient service or office flow and suggesting improvements proactively.
Qualifications:
- Excited to work with kind, compassionate doctors who genuinely care about staff and patients.
- Tech-savvy and able to navigate through cloud-based apps and troubleshoot basic hardware issues.
- 2+ years of experience in a medical office, preferably in private practice, or experience in fitness, wellness, sales, or a customer-facing industry.
- Excellent communication and interpersonal skills with a professional appearance and demeanor.
- Experience with medical software and electronic medical records desired.
- Impeccable record-keeping and organizational skills.
- Excellent multitasking and critical thinking skills.
- Comfortable with MS Office suite (Word, Excel), Mac OS, printers/scanners.
Application Process:
Please submit your CV with a COVER LETTER explaining why you are a good fit for the position and include answers to the following questions:
1. Do you have any familiarity with integrative or naturopathic medicine? If so, please describe.
2. Give an example of a recent time you exceeded expectations in your role.
3. Describe your most recent experience in a medical office or customer service position and what you learned.
Join us on our mission to provide exceptional integrative healthcare and make a positive impact on our patients' lives! We look forward to welcoming you to our team.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Healthcare setting:
- Private practice
- Telehealth
Medical specialties:
- Allergy & Immunology
- Dermatology
- Endocrinology
- Gastroenterology
- Holistic Medicine
- Internal Medicine
- Neurology
- Otolaryngology
- Pediatrics
- Rheumatology
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Medical office: 1 year (Preferred)
- Customer Service: 2 years (Preferred)
Ability to Relocate:
- Palo Alto, CA 94306: Relocate before starting work (Required)
Work Location: In person
