Patient Care Coordinator

Our Mission

To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay.

Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large: Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct.

Working at UMMA

UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! For more information on the services we provide, Click Here

Benefits and Compensation

UMMA offers a competitive compensation and benefits package with comprehensive and cost-effective medical plans. Benefits package includes Medical, Dental, Vision, AD&D and Supplemental Life Insurance, Employee Assistance Program Tuition Reimbursement, loan repayment opportunities, 403(b) savings plan, employee discounts, extended lunch on Fridays, and more! Our compensation plan also includes Paid Holidays, Paid Time Off (accruals begin on the first day of hire), Employee Recognition, and more!!

SUMMARY

Responsible for:

Ensuring all medical records are set-up and maintained in accordance with standards
Promoting a professional health care facility image by the efficient performance of a variety of business and clerical tasks designed to facilitate the smooth flow of patients, clients, and work throughout the organization

ESSENTIAL DUTIES

1. Cheerfully greet and register incoming clients, patients and visitors in a prompt and pleasant manner.

2. Present, review, update, process patient registration forms according to guidelines.

3. Complete funding program assessment and assign patients to the correct program. Refers patients to Enrollment Coordinator as appropriate.

4. Verify patient payer insurance eligibility, and any co-pays or share of cost.

5. Collect patient co-pays or share of cost according to policy.

6. Act as patient relations representative by answering patient inquiries either in person or over the phone within the limits of his/her knowledge and clinics medical practice policies.

7. Answering incoming calls and routes them to the appropriate departments, generates Telephone Encounters (TE) to clinician’s or other staff as needed and per patients request.

8. Creates New patient records in EMR (eClinical Works) according to guidelines.

9. Review all medical record charts for the following day and ensure all documents are properly filed and present in the patients record.

10. Add and Remove Alerts in patients record as needed

11. Sends letters to patients as directed by clinician.

12. Facilitate completion of program applications/forms (CHDP, Family Pact, EWC/CDP, Medical, HMO, MHLA, Self Pay).

13. Maintain a supply of complete packets for every funding program.

14. Schedule patient appointment, cancel, reschedule.

15. Maintain established office policies and procedures.

16. Maintain an organized and clean work environment at all times

17. Consistent on time arrival and ready to begin work at the start of the day. Does not abuse or take advantage of sick time.

18. Opens, Closes clinic as directed by supervisor.

19. Perform other reasonably related duties as assigned by the supervisor.

Performs related duties as required.

SERVICE VALUES

All employees are expected to provide the very highest level of service to Clinic patients and their families. In addition, their work ethic is expected to reflect the Islamic values and moral principles that inspired its founders. These include the core values that are
universally shared and revered by society at large:

Service
Compassion
Human Dignity
Social Justice
Ethical Conduct

ENVIRONMENT

The environment for this position is medical clinic that is clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a nonconfined setting in which he or she is free to move about at will. The employee may occasionally be exposed to emotionally upset patients/family members.

PHYSICAL ACTIVITY

In the course of performing this work, the incumbent:
• Will spend substantial time standing, sitting, speaking and listening
• Will reach, stoop, bend, kneel, crouch, lift supplies and equipment
• Must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move
patients for which he/she must obtain assistance.

Must use personal protective supplies/equipment in accordance with policies

EQUIPMENT & SOFTWARE OPERATION

The incumbent in this position may operate any/all of the following equipment:
• Multiple-line Telephone, fax
• Computer, printer and related equipment
• Copy machine
• Credit Card Machine

• EMR-eClinical Works
• Microsoft Office
• Microsoft Excel
• Internet Explorer

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally
considered essential to the satisfactory performance of this job. Individual abilities may
result in some deviation from these guidelines.

• Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check.
• Requirements for vaccinations and preventative testing: Influenza, TB, Covid-19 and booster

To perform effectively in this position, the incumbent must have:

• Working knowledge of medical terminology
• Working knowledge of standard medical records maintenance policies, practices and
laws
• Basic knowledge of Clinic policies and procedures
• Strong clerical/administrative skills including use of personal computer, especially
medical word processing and spreadsheets
• Able to handle multiple-phone line
• Ability to maintain absolute discretion over highly sensitive patient information.
• Very effective people skills including oral communication skills and customer service
skills
• Ability to work effectively with people of diverse cultures, ages and economic
backgrounds
• Detail and task-oriented
• Must work well with constant interruptions
• Bilingual skills in English/Spanish – both written and verbal
• Follow set routines and be alert to variations and make decisions accordingly
• Must maintain organized and accurate records

Exercise team coordination skills and maintain cooperative relationships with staff
members, patients and providers. Ability to deal with irate patients and or identify when to call upon supervisor for
assistance

Typically, these skills are the result of completion of one year experience in a medical office,
clinic, or other health care facility. High school graduate or equivalent, completion of a
recognized medical secretarial program preferred.