Parts Dispatcher

Looking for a long-term career in a high demand industry with great earning potential? RWC International is a proven leader in the truck service and repair industry. RWC is a family-owned company that cares, and we offer Competitive Wages, Paid Time Off & Holidays, Full Health Benefits, and 401K match. We value what makes a family business successful: commitment, compassion, hard work, and a desire for each other to succeed. RWC International is committed to the long-term development of our team members. No matter your level when you join us, we want to help you grow.

Salary range (depending on knowledge and experience) can range from $22 - $24 an hour.

Organizing parts delivery in a timely manner to provide excellent customer service to our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Pull parts for all delivery orders including stock orders and store transfers
• Assign deliveries to delivery drivers so that customers receive parts in the most efficient way as quickly as possible
• Arrange for basic vehicle maintenance and notify store manager when more extensive repairs are needed
• Use RWC Elite Extra Delivery Tracking system to ensure that deliveries are being accomplished in the most accurate and efficient ways
• Lead the delivery team for daily success, delegate tasks when it would increase efficiency and productivity
• Assist in parts delivery when necessary
• Speak with the manager or with customers to resolve issues and answer questions
• Participate in training as provided
• Be able to work a flexible schedule, including weekends and possibly holidays
• Check in all freight received from store transfers and relay service
• Communicate customer feedback or competitive activity
• All other duties as assigned by manager

PHYSICAL DEMANDS/WORKING ENVIRONMENT

• Must be able to stand for long periods of time
• Must be able to lift 50 pounds safely without assistance
• Able to work in a fast-paced environment
• Must be able to squat, climb, bend, reach above shoulder level, kneel, push and pull
• Long periods of time spent working on a computer

RECOMMENDED SKILLS/ABILITIES

• Ability to effectively lead and manage a team
• Excellent verbal and written communication skills, active listening
• Excellent interpersonal, negotiation, and conflict resolution skills
• Excellent time management skills and the ability to prioritize tasks and to delegate them when appropriate
• Able to utilize critical problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Automotive parts knowledge is preferred
• Forklift experience preferred

EDUCATION/EXPERIENCE

• Must have a valid driver’s license for a minimum of two years, and have a clean driving record
• Must be at least 18 years of age
• High School diploma, GED or equivalent required

BEHAVIORAL EXPECTATIONS

• Commitment: Attendance, teamwork, completion of work assigned
• Respect: Each other, our customers, our vendors, and company property
• Flexibility: Adapting to needs of the store
• Accountability: Willingness to share ideas, active listening skills, confidentiality
• Professional: Appropriate attire, conduct and communication

Must be able to successfully pass a background check and a pre-hire drug and alcohol test.

M/F/V/H