Dispatcher

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.
Join Our Community of Food People!
BASIC PURPOSE
The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.
We help you make it! Our Dispatch associates start at $19.00/ hour.
Benefits medical, dental, vision, 401K, life insurance, strong safety culture, and much more!
Schedule Must be flexible & available weekends

• Thursday: 7:00 AM - 3:30 PM
• Friday: 7:00 AM - 3:30 PM
• Saturday: 8:00 AM - 4:30 PM
• Sunday: 12:30 PM - 9:00 PM
• Monday: 7:00 AM - 3:30 PM

US Foods is one of the largest food distributors with a culture and a history of promoting from within, excellent training programs and continuous improvement focus
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers and directs incoming driver or customer calls
• Communicates effectively with internal associates and customers.
• Coordinates customer key tracking process, including receiving, tracking and monitoring of all customers' keys.
• Creates and maintains transportation documents, such as COB, COLO, COS.
• Monitors drivers and routes daily to ensure timely product delivery, backhaul appointments are met, and shuttle / transfer schedules are maintained.
• Approves product pick up for credit requests and confirms customer's need for re-delivery.
• Observes safety and security procedures, reports potentially unsafe conditions, reports injuries/accidents immediately, demonstrates safe behavior at all times, especially when using company property and/or operating equipment or vehicles.
• Performs other duties as assigned.

RELATIONSHIPS

• Internal: Drivers, transportation managers and supervisors, sales
• External: Customers

WORK ENVIRONMENT

• The work will take place both at a desk in an office environment and in normal warehouse environments.

MINIMUM QUALIFICATIONS
Related Experience/Requirements:

• Minimum one year of transportation or logistics experience.

Knowledge/Skills/Abilities:

• Effective communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Math, analytical, and organizational skills with high attention to detail.
• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of limited scope.
• Strong teamwork skills with the ability to support others in the department and division.

Education

• High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• Prior dispatcher experience preferred.
• Knowledge of DOT Hours of Service Regulations and driver logs.
• Knowledge of our geographic delivery area.

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time:

Why US Foods
At US Foods, we're committed to our mission of GREAT FOOD. MADE EASY™ -- providing food products that keep operators ahead of customer demand and services that help them run their operations.
The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic locations, and other factors permitted by law. The expected compensation for this role is between $19.00 and $24.00. This role is also eligible for overtime compensation. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
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