Security Dispatch

Summary

The Security Dispatcher is responsible for organizing and dispatching security personnel and other casino personnel as necessary for routine and emergency services as needed.

Duties/Responsibilities

• Provide the highest quality customer service to all guests, employees, departments and vendors.
• Perform multi-tasking duties while answering and routing telephone and radio calls.
• Perform routine clerical functions Work independently.
• Post duty assignments and other information on dispatch board.
• Maintain confidentiality of all Security, Soboba Casino and Soboba Tribal business.
• Compile and record data.
• Use a computer to enter or update data.
• Use computer aided dispatching system.
• Constantly communicate via telephone and radio.
• Report writing, documentation of information in security reports.

• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Working alongside less experienced Security Dispatcher team members to assist and train them in proper task completion.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Performance Requirements

• To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
• Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.
• Maintain a healthy level of physical fitness and sleep practices that allow you to stay awake during the shift and also occasionally participate in brief, but strenuous physical activity (running, or moving quickly during an emergency) without injuring yourself or putting yourself into medical distress.

Education / Qualifications

• Must be 21 years of age, or older.
• High School diploma or equivalent, required.
• Minimum typing speed of 35 WPM required.
• Two (2) years of customer service, or one (1) year of customer service, plus one (1) year of PTZ security camera, or dispatch related experience.
• Ability to remain calm in a stressful environment and challenging circumstances.
• Ability to work a flexible schedule including days, evenings, weekends, and holidays.
• Excellent verbal and written communication skills in order to promote a positive and professional image.
• Familiarity with Microsoft Office products.
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission License.

• Required to submit to and obtain negative results on all drug and/or alcohol testing.
• Valid CA Driver’s License with clean driving record (less than 3 points).

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

• 401k Plan
• Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance
• Medical, Dental & Vision paid for the employee
• Employee Assistance Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
• Paid Time Off

Soboba Casino Resort Team Member Recognition including, but not limited to:

• Reward and Recognition Program (Quarterly, and Annually)
• Team member Incentives
• Discounted Team member meal