Customer Service Representative Fort Myers

Preferred Materials - Concrete Division, part of CRH South Division, is a leading supplier of ready mix concrete, concrete block, rebar and building materials in the state of Florida, providing the highest product quality and service in the construction industry. With headquarters in Tampa, Florida, and operations in five key Florida markets, Preferred Materials provides municipalities, developers, architects, engineers, contractors, builders and suppliers a wide variety of construction materials and products. Our employees make Preferred Materials a great place to work. We promote a strong safety culture, where employees take responsibility for their own safety.

Primary Job Function:
This role is for Ready Mix Concrete truck dispatching.

The Customer Service representative will ensure Health & Safety standards are met by complying with legislation, company policies and promoting a safe work environment, is responsible for managing the daily Customer Service and dispatch functions for the ready-mix plants. The focus in this role is to exceed the customer and company requirements for Customer Service, Quality, and Efficiency.  Manages and oversees the activities of the Customer Service and Dispatch functions with respect to servicing and scheduling delivery to meet customer demands and optimize capabilities. 

Qualifications (Education/Experience) and Required Skills:

2-3 years prior experience in Customer Service or dispatch, preferred

Ready Mix experience highly desirable and preferred.

Demonstrated ability to train, motivate and lead employees.

Ability to present facts and recommendations effectively in oral and written form.

Strong interpersonal and organizational skills

Good communication and motivational skills

Must be able to work well under pressure. 

Strong computer and direct order entry skills 

Experience using Command software, preferred

Microsoft Word and Excel applications experience and use, preferred