Parts and Service eCommerce Field Manager- 15

Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we're looking for
Toyota's Los Angeles Region is looking for a passionate and highly motivated Parts and Service eCommerce Field Manager.
The primary responsibility of this role is to provide Toyota dealerships in Southern California with information & support on how digital marketing and retail solutions provide an inspiring and innovative retail experience for the customer and dealership personnel alike.
Reporting to the Parts and Service Marketing Manager, the person in this role will support the regional objective to increase Parts and Service sales through an efficient retail experience (online or in-store) that builds trust with our customers.
What you will be doing
SmartPath Service:

• Work with the Parts and Service Marketing Manager to develop and implement a SmartPath Service launch and sustainment strategy.
• Work with the DSPM team and approved service providers to demo, schedule, and contract interested SmartPath Service Toyota dealerships.
• Act as the SmartPath Service SME with insight to answer questions, troubleshoot and share solutions with Region Field Travelers and Dealership Management.
• Support SmartPath Service dealership onboarding and launch activities.
• In conjunction with the DSPM team and authorized service providers, sustain existing SmartPath Service dealerships by identifying critical business metrics to measure the overall success and dealer adoption of SmartPath Service.
• Manage and maintain the Toyota SmartPath Service launch and sustainment calendar for the Los Angeles Region. This will include communication with region management, TMNA, and approved service providers.

Parts & Service Marketing:

• Work with the Parts and Service Marketing Manager to develop and implement an eCommerce marketing strategy.
• Oversee vendor relations responsible for the development and implementation of digital marketing campaigns which encompasses SEO, SEM, email marketing, and social media initiatives.
  • Platforms include Owner Communication Program, Parts and Service SEM, DS Plus Tier3 Marketing, Toyota Parts Center Online, and Toyota Wholesale Toolbox.
• Utilize data and analytics tools to monitor and report on eCommerce performance, tracking revenue growth, key performance indicators, and customer behavior.
• Develop strategies to improve Service Connect conversions.

What you bring

• Bachelor's (or higher) degree in business, marketing, or a related field.
• Strong knowledge of automotive Parts and Service industry, including trends and product knowledge.
• Strong communication, organizational, and interpersonal skills with the ability to communicate up to senior management professionals.
• Problem-solving abilities and a results-oriented mindset.
• Ability to adapt to a fast-paced and evolving industry.
• Understanding of customer behavior and online shopping trends.
• Ability to travel up to 75% of the time, overnight weekday trips are common.
• Working knowledge of Microsoft Office products (i.e. Word, Excel, PowerPoint)
• This position requires driving. A motor vehicle record that's acceptable by company standards is required for this position.

Added bonus if you have

• Previous experience in eCommerce, automotive parts, or a related industry, with a track record of successful sales and team management.
• Proficiency in eCommerce platforms, digital marketing tools, and analytics.
• Previous OEM field traveler experience
• Knowledge of relevant regulations and compliance in the automotive industry.

What we'll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Vehicle purchase & lease programs.
• Comprehensive health care and wellness plans for your entire family.
• Flexible work options based on business needs.
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools, and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

The annual base salary range for this position is
$80,100.00 - $130,100.00
Belonging at Toyota
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question or need assistance with your application? Please send an email to talent.acquisition@toyota.com.