Part-Time Administrative Assistant - Martial Arts Office Admin

Brooklyn Heights

Premier Martial Arts - Worldwide leader in Martial Arts Education

Pay: $20 hourly wage, ~20 hours a week with upward mobility

You will be paired with a present, passionate and creative owner that will provide initial training sessions and consistent hands-on training on a weekly basis.

Martial Arts experience is a HUGE plus.

The ideal person is reliable, organized and detail oriented. We need someone who takes personal pride in their customer service skills and organizational skills. Administrative assistants are required to understand the full scope of the daily operations of the business. They may not be responsible for everything, but this position is in direct communication with leads, prospects, members and family members. Customer experience/communication and assistance in scheduling/rescheduling of appointments for the manager are two main areas of focus.

Incoming Call Duties

• Answering the telephones for all incoming calls in an executive manner. Taking messages and delivering them in a timely fashion to the appropriate person.
• Checking messages that may have been left on the machine, and distribute appropriately
• Keeping track of referrals, i e from the phone book, a friend, an advertisement, etc
• Setting appointments for the Program Director for Introductory lessons

Outgoing Call Duties

• Calling on past due to memberships or down payments and getting another method of payment
• Lead calling and setting appointments for the Program Director for Intros
• Every Weds a non-attendance report must be run for Mon-Tues and students should be called to see where they have been
• Occasionally return calls for other staff members

Providing Executive Level Assistance to Parents/Students, and Other Staff Members

• All parents/students must be buzzed in and greeted.
• All members must scan their membership card, if there is an issue with the card, you must look up the problem immediately, and resolve it on the spot (Training for this will be implemented)
• Every 1st of the month, an expiration list for the next 30 days should be made and worked according to attendance (training will be implemented for this)
• Update any membership changes, i e EFT/CC, email address, phone numbers, etc
• Must be capable to fill out a membership agreement
• Ordering any office equipment or supplies if needed
• Providing service to any employee in need of help
• Make sure the front desk area is always neat and clean

Developing Suggestions, Ideas, and Improvements

• Giving feedback from any parents/students for improvements to the school or classes
• Any new lead must be entered into Studio Pro prospect tracking
• Sort out incoming mail and distribute accordingly

Maintaining and Managing the Pro Shop/Office

• The Pro Shop must be clean and organized always
• Ringing up new sales/returns
• Closing out / opening up the cash drawer
• Keeping track of low items / special orders and ordering with appropriate vendors
• Inventory of office supplies, and picking up what is needed
• Dealing with maintenance issues, i.e. broken mirrors, office equipment, and ordering supplies if needed.
• Make sure the front desk area is always neat and clean

What is Premier Martial Arts?

With more than 100+ locations across the U.S., Premier Martial Arts empowers thousands of students of all ages on a daily basis. While our approach to Martial Arts focuses on a combination of techniques found in these effective disciplines: Krav Maga, Kickboxing, Karate, Tae Kwon Do, Jiu-Jitsu, and Kali, Premier Martial Arts goes above and beyond the punching and kicking by focusing on self-improvement.

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

• Employee discount

Schedule:

• Weekends as needed

Willingness to travel:

• 25% (Preferred)

Work Location: In person