Order Processing Specialist

What we do:

Flywheel Data provides elite solution design, system integration, software development, and product resale primarily to the Federal Government. Our goal is to provide our clients with the right tools, platforms, products, and support to accelerate their success.

Why this position matters:

The Order Processing Specialist ensures that orders sent to the customer are accurate and complete and further processes the awards to our vendors adhering to specific instructions. Additionally, this role ensures products and services are sent by the vendor and successfully received by the customer to ensure best-in-class customer service in alignment with the Flywheel Data mission.

What the Order Processing Specialist does:

Manage order process from entry to acceptance

• Review orders received from the Sales team
• Input orders into the internal CRM and accounting systems
• Ensure customer and partner acceptance of orders to begin the order process
• Work with the sales team to request modifications as needed and provide official acceptance of awards
• Review and verify order information, including product details, pricing, shipping addresses, special delivery instructions, etc.
• Follow approval matrix for sensitive customers and dollar thresholds on orders
• Send orders to Original Equipment Manufacturers (OEMs) and distributors

Collaborate with Procurement Specialist to ensure process success

• Ensure order placement and acceptance with Original Equipment Manufacturers (OEMs) and distributors
• Request and track estimated fulfillment dates and provide updates to Inside Sales Representatives and Account Managers
• Obtain and validate tracking details and packing slips on physical shipments
• Obtain and communicate proof of entitlements to end customers for electronic deliveries
• Identify and log supply chain issues as ISO incidents and follow through to resolution
• Troubleshoot delivery issues such as lost or damaged shipments

Collaborate with OEMs and distributors

• Build relationships to ensure quick response times
• Maintain relevant notes in Salesforce to ensure continuity of service

Initiate Accounting tasks

• Create and send purchase orders
• Work with Accounting to ensure timely billing and payment process for completed orders
• Follow up with issues that arise in customer or OEM/distributor payments

Maintain appropriate documentation

• File documents as needed, retain per applicable records retention guidelines
• Update SharePoint and Salesforce as required
• Provide copies of documents to customers when needed

Assist with ISO audit requests

Ensure organization is compliant with applicable regulations

Other duties as assigned

What this position takes:

• Associate’s degree in supply chain management, logistics, or relevant field
• Previous experience in Order Processing or similar role
• Experience supporting or working at a Value Added Reseller is preferred
• Familiarity with federal regulations such as FAR and DFAR is preferred
• Flexibility to support volume fluctuations in business need
• Customer-first mindset
• Sensitivity to urgency around Original Equipment Manufacturers fiscal years
• Proficient in Microsoft Office 365 (O365) and Salesforce
• Intermediate/advanced MS Excel skills
• Strong email management skills, including the ability to prioritize, organize, and respond to emails in a timely manner
• Strong attention to detail with high degree of accuracy
• Excellent oral and written communication and problem-solving skills

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: On the road