Address
Form of workCome work with a wonderful team of experienced eye care experts! We provide professional development opportunities and promote from within. We offer competitive pay and amazing benefits including: Medical insurance, dental insurance, 401k with company match, tuition reimbursement, paid time off, life insurance, disability insurance, health savings account, flex spending account, employee referral program, employee assistance program, and more!
POSITION: Office Manager Frankfort (102 Diagnostic Dr. & 643 Comanche Trl.)
JOB SUMMARY: We are in search of an Office manager for our Frankfort Locations that will lead our team to success. Your role is to create and maintain an inclusive work environment while ensuring high levels of organizational effectiveness and patient satisfaction.
This individual is responsible for overseeing the day-to-day operational functions for the medical practice including: ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner, performing financial oversight, insurance administration, and personnel management duties.
Previous experience as a Front Office Manager or Medical office administrator would be advantageous. Ideal candidates will have a history of leading a team to success through leading by example and encouraging their team to achieve.
Travel required between locations.
Education and Experience:
- Medical practice experience. 2 years preferred.
- Experience managing a team.
- Computer literacy.
- Experience with NextGen H.I.S., Microsoft Word, Excel and Outlook a plus.
Essential Skills and Abilities:
- Focus on patient care and experience
- Superior interpersonal and communication skills.
- Strong organization with attention to detail.
- Punctual.
- Professional appearance and demeanor.
- Ability to work flexible schedule as needed.
RESPONSIBILITIES:
Practice Management
- Execute and monitor interview/onboarding/training process.
- Provides leadership, guidance, and expertise to all staff members.
- Monitor and drive team morale.
- Effectively communicates departmental activities to the entire staff.
- Establish and maintain a high performance team that is efficient, knowledgeable, and service-oriented.
- Monitor employee payroll.
- Work closely with practice doctors and upper level management.
Financial Responsibility
- Monitors the posting of charges, payments, and adjustments and processes as needed.
- Processes patient/insurance collections as needed.
- Monitors the preparation of daily deposits, including the change, credit card transactions, and petty cash reconciliation as needed.
- Monitor the issuance of refunds and process as needed.
- Reconciles fee sheets as needed.
Insurance Administration
- Maximizes electronic claim submissions to insurance companies.
- Prepares for secondary insurance submissions.
- Understands accounts receivables for both insurance and patients.
- Proactively positions the practice for a discounted fee-for-service and potential capitation insurance environment.
Compliance
- Ensures all HIPPA and OSHA protocol are correctly executed and understood.
- Ensures all risk management procedures are executed and understood by all members of the staff.
Management
- Open / Close the practice as needed with key holder and alarm code responsibilities.
- Fill in as needed in other roles of front office employees.
- Ensure patient experience excellence.
- Monitor and drive practice Doctor appointment rates to goal.
All other responsibilities as needed by management.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear and communicate with customers. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee frequently accesses all areas of the building. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Dr. Black’s Eye Associates properties are tobacco/vape free environments.
Eye Associates of Southern IN An Equal Opportunity Employer and participates in the E-Verify program
Job Type: Full-time
