Operations/Dispatcher/Key Account Customer Service

Coachman Luxury Transport is a recognized leader for chartered coach bus transportation in New York. We have a new and growing, large fleet of beautiful buses based in Farmingdale, NY. We travel as far north as Canada, as far south as Florida and as far west as Wisconsin. This is a key position, take a front row seat and integral role in driving the success of our team.

Our dispatching operations specialist responsibilities:

- Work together with our lead dispatcher

- Utilize our charter bus software system for all aspects of the role

- Understand the trip process- coordinate and manage schedules/ drivers/ buses

- Communicate with customers through phone and email

- Maintain up to date driver records for Department of Transportation compliance

- Develop great relationships with the drivers and assist new drivers on procedures

- Understand and dispatch following hours of service regulations, maintain electronic logs and other lawful documentation.

Necessary skills for job success:

- Organized

- Self-motivated

- Attention to detail

- Ability to communicate quickly and effectively

- Ability to time manage independently

- Ability to learn our software and type quickly

- Ability to develop positive rapport with team members and customers

- Ability to problem solve under deadlines

- Ability to multitask and prioritize

- Ability to collaborate

- Ability to enter data into the computer fast and effectively

Qualifications:

- Previous experience allowing transferable skills, dispatching experience highly desired

- Associate degree

- Well spoken and written English

- Demonstrates ability to learn operations software

- Lives close enough to Farmingdale, where they won’t mind the commute time

Compensation:

- Competitive salary based on experience

- Commission

- 401k with a 4% company match

- Medical Benefits

Job Type: Full-time

Pay: $1,225.00 - $1,275.00 per week

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Education:

• Associate (Required)

Experience:

• Dispatching: 1 year (Required)

Ability to Relocate:

• Farmingdale, NY 11735: Relocate before starting work (Required)

Work Location: In person