Accounting Customer Service Representative (Northeast Coverages)

Job Description
Job Title: Accounting Customer Service Representative
Agency/Platform: Northeast Coverages, Inc
Location: Garden City, NY (In-Office)
About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
Northeast Coverages, Inc, an Acrisure Agency Partner is looking for an entry level accounting associate. This person would be responsible for recording, monitoring, and reconciling operational transactions on behalf of agency partners. These transactions may include cash receipts, receivables, transfer of funds, direct bill commissions, and payables to insurance carriers, brokers & producers.
If you have a passion for working with numbers, providing outstanding Customer Service, and continually improving processes and workflows with an awesome career path/growth potential, our rapidly growing company is for you!

• Full Time
• Full Benefits
• Compensation commensurate with experience

Responsibilities:

• Adaptable to learn team processes independently and agility to change responsibilities as needed.
• Review processes to determine the tasks needed & timeframe to complete.
• Handle larger volume & complex processes or tasks for team & Agency Partners.
• Work can be in various areas within a regional team including cash application, receivables, direct bill, carrier/broker/producer payables, depending on assignment.
• Ensure delivery of Service Level Agreements with Agency Partners - Work with Supervisors/Managers/Controllers to provide input to the development of associated metrics to ensure high performance delivery of expected commitments.
• Embrace a culture of continuous improvement developing strategies to maximize efficiencies and unlock capacity.
• Work on root cause analysis and issue resolution with the team, escalating timely to Supervisor, Manager, Controller as needed.
• Perform assigned month end processes & closing procedure with team & Controller.
• Collaborate with associates on other region pods who are performing similar functions to ensure consistency, sharing issue resolutions and best practices.
• Overall provide prompt, accurate, courteous, "best in class" service to agency partners, insurance companies, leadership team and all staff.
• This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work on-site at the company's main location located in Garden City, NY.
• PC skills including Word, Excel, Outlook, Internet Explorer are required.
• Efficient operation of 10-key pad.
• Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance.
• Attention to detail and commitment to a high level of accuracy.
• Able to work independently and enjoy a high degree of interaction with team members.
• Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives.
• Self-motivated and driven.
• Maintain a sense of urgency and ability to work with and meet deadlines.
• Demonstrates excellent time management and prioritization skills using discretion surrounding sensitive or confidential information.
• Ability to maintain a professional demeanor and positive attitude.

Education/Experience:

• Minimum of 2 years of work or college experience, required.
• Associate or Bachelor Degree, or minor, in Accounting is a plus, but not required.

Pay Details:
Annual Salary: $45,000 - $60,000
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children's Health at Helen DeVos Children's Hospital.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.