Operations Manager

We are seeking a highly motivated and dynamic individual to join our team as an Area Operations Manager. The ideal candidate will be responsible for overseeing the daily operations of our cleaning company, ensuring efficient workflows, timely completion of tasks, and adherence to quality standards. This position involves managing various operational tasks, conducting face-to-face interviews with prospective employees, and interfacing with the cleaning team when they come into the office. Additionally, the Area Operations Manager will play a key role in fostering a positive work environment, providing leadership and guidance to the cleaning team, and ensuring exceptional customer service at all times. If this sounds like you, please read on!

About Us

Pink Power Cleaning is a leading cleaning company dedicated to making a difference in the lives of our clients and communities. Our vision is to uplift 50,000 lives annually by transforming cleaning into a catalyst for prosperity. We strive to create a ripple effect of positivity by enriching the lives of our teammates and communities, fostering a culture where core values drive success, and empowering individuals to achieve their goals while delivering exceptional cleaning services. We aim to create WOW experiences for our clients, offering impeccable cleaning services that not only enhance the joy of clean homes but also foster more quality time for families and friends. We are committed to guiding our teammates towards personal and professional growth through monthly one-on-one sessions, helping them uncover their 'why,' set meaningful goals, and craft actionable plans to realize their aspirations. By actively engaging in local charities and promoting a culture of integrity, excellence, and growth, we aim to make a substantial impact on our society while delivering excellence in every cleaning task.

Responsibilities

Operational Oversight: Manage day-to-day operations, ensuring efficient workflows, timely tasks completion, and adherence to quality standards while steering a $1.5 Million revenue division with 10% year-over-year growth and 30% profit margin.

Team Management: Provide leadership, resolve conflicts, and address issues while fostering a positive work environment within the cleaning team.

Customer Service: You will be assisting our sales team in talking to customers and leads.

Recruitment and Training: Conduct interviews, coordinate training sessions, and develop comprehensive training materials for new processes.

Schedule and HR Management: Oversee daily scheduling operations, optimizing cleaning assignments and resources. Additionally, manage HR tasks such as recruitment, training coordination, and resolving personnel issues.

Financial Management and Strategic Planning: Assist in budget development, monitor expenses, and develop/executing strategic plans aligned with company goals.

Qualifications

We seek a highly experienced leader with a proven track record of managing customer service divisions for at least 5 years, capable of revitalizing underperforming departments into thriving operations. Your exceptional communication skills and firm yet empathetic leadership style will be vital in fostering positive relationships within the team and with clients and will facilitate seamless interactions with the team, clients, and stakeholders, further enhancing our overall performance and reputation. As a results-driven individual, your ability to drive operational efficiency and achieve revenue targets is paramount. Your emotional intelligence, coupled with effective interpersonal skills, will navigate diverse personalities and resolve conflicts adeptly. Your strategic thinking and proactive problem-solving abilities will position you as a thought partner to senior management, anticipating challenges and identifying opportunities for growth. Additionally, your decisive action in addressing operational needs and driving continuous improvement initiatives will contribute significantly to our success. Strong organizational skills and attention to detail will ensure effective management of priorities, deadlines, and resources.

Position Specifics

• Job Type: Full-time
• Location: This position is based in our office in Troy, OH.
• Standard Working Hours: Monday through Friday, from 7:30 am to 4:30 pm, with flexibility for occasional communication with technicians after-hours as necessary. Additionally, there may be an average of 30 minutes of remote work on Sundays to conduct any necessary preparations for the upcoming week.
• Salary: $56,000.00 - $66,000.00 per year. Pay incentives eligible, which are based on company revenue and profit.
• Benefits: Pto, retirement savings matching, healthcare reimbursement, Upbeat environment

Next Steps

• Begin the application process by visiting OurPinkPower.com #1 Watch #2 Text #3 Interview.
• This weblink is what we have everyone who we hire go through including all Cleaning Professionals so some of the information such as pay is relevant to them and not you.
• When we receive your answers we will setup a zoom interview.
• Submit your resume and a well-considered cover letter to tara@pinkpowerclean.com.
• In your cover letter, share insights on the last book you read and articulate your reasons for liking or disliking it.

Pink Power is an equal opportunity employer. We value diversity and encourage all qualified individuals to apply.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights

Ability to Relocate:

• Troy, OH 45373: Relocate before starting work (Required)

Work Location: In person