Assistant Operations Manager

Our client is a very well-established and growing Lifting and Rigging Equipment fabricator and distributor serving the Construction, Manufacturing, Transportation, and Energy sectors throughout Ohio, Indiana, and Kentucky. They are seeking a well-rounded, dedicated leader to serve as an Assistant Branch Manager in the Cincinnati area. This position will oversee all aspects of Customer Service and Purchasing at designated site to ensure the branch is profitably and ethically supplying quality products and services to their valuable customers. This is a salaried position with annual bonus potential. This role has potential for growth to Branch Manager within the next year or two.

Hours for this role are Monday - Friday, 8:00am - 4:30pm.

PRINCIPLE JOB RESPONSIBILITIES

Customer Service

• Ability to lead and manage a highly knowledgeable team of Customer Service Representatives to achieve desired daily, weekly, monthly, and annual goals.

• Oversee receipt of orders from customers via counter sales and/or inbound telephone or email

• Develop Strong relationship with Branch Manager, Sales Manager, Shop Manager, and Sales Team member(s) to exceed customer needs and expectations.

• Oversee sales activities in regard to pricing, order write up, complaints, and special circumstances that may arise.

• Assess local market conditions and identify sales opportunities. Communicate Sales opportunities with Sales

• Manage all Returned Goods for Credit and Documentation

• Report any complaints or problems to the Branch Manager and/or Director of Operations

• Review sales orders, ensuring accuracy of all fields and detailed with pertinent order information

• Assist in the maintenance of Fulcrum Lifting’s inventory

• Ensure completed orders are sent to the Shop Manager for fulfillment

• Assist the Shop Manager in prioritizing workload and delivery of product

• Assist in daily Customer Service activities as needed

• Ensure Sales and Marketing initiatives are carried out and successful (i.e. CRM).

Purchasing

• Work with Management & Sales departments to identify needed products for resale

• Monitor and work with Inventory Specialist to ensure proper inventory levels and timely receiving

• Establish and continually monitor appropriate inventory levels via computer management establishing minimum and maximum levels in ERP system.

• Maintain relationship with vendors to stay abreast on product information / developments

• Work with vendors to establish best pricing, availability, volume and any special needs.

• Assist with Price Management structures

• Collaborate with all branches for large stocking orders

Human Resources

• Assist in the recruitment and retention of staff for the location

• Ensure employee onboarding and training is completed according to the prescribed schedule from Human Resources

• Complete quarterly conversations and annual evaluations with all direct reports.

• Other tasks and responsibilities based on business needs.

QUALIFICATIONS AND EXPERIENCE

Work experience

• 5+ years of experience in customer service

• 5+ years experience in a similar industry

• 3+ years in a leadership position

Job specific attributes/skills

• Leadership, Management, and Accountability

• High Integrity

• Maintains a positive attitude

• Computer knowledge – Microsoft Office - Excel, Word, Outlook

• Team builder with the ability to inspire and develop talent

• Detail orientated

• Ability to prioritize and multi-task

• Solid and effective oral and written communication skills

• Exemplify excellent Customer Focus

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Cincinnati, OH: Relocate before starting work (Required)

Work Location: In person