Customer Operations Manager

Why we will love you

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

As a Customer Operations Manager, leading Customer Operations and strategy implementation, you will: Lead the Customer Operations team and collaborate with key stakeholders to ensure customer-focused culture and to create a rewarding customer experience. Set, analyze, and ensure performance standards are met, implementing corrective actions to ensure an excellent Customer Operations experience. Coach and support co-workers to achieve operational goals and objectives through excellence in Customer Operations. Secure that customer insights and competitor analysis are used to identify initiatives and continuously to improve the Customer Operations experience. Ensure implementation of working routines, competence development and Retail Topic Review and compliance.

Together as a Team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

QUALIFICATIONS

Minimum 5 years of related experience. Experience in customer service, problem solving and conflict handling techniques. Experience using customer interaction data and insights. Experience managing, leading and developing people, preferably in customer centric service or retail environment. Experience in planning, driving output and measuring performance (business) Requirements Travel is required for this role. Less than 5% (1 day per week on average) Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying occasionally (26-50lbs)

Apply now!

JOB TYPE: Permanent, Full-time BENEFITS ELIGIBLE: Yes HOURS: Salaried role. Retail environment, must have open availability Monday through Sunday The pay range for this role is $77,041 to $112,036 At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment The anticipated posting closing date is on or around 4/8/24