Operations Manager

Assist in managing the day to day activities of hotel operations to ensure guest satisfaction and maximize hotel profitability. Serve as the General Manager in his/her absence.

Duties and Responsibilities

ESSENTIAL FUNCTIONS

• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert General Manager of potentially serious issues.
• Ensure all staff is properly trained, including safety, and supplied with the equipment and tools needed to effectively carry out their job functions/duties.
• Monitor safety conditions and employees' conformance with safety procedures; update emergency plans and procedures and assure that effective training is conducted for these programs in all departments
• Assist General Manager in the development, implementation and monitoring of financial and operation plans for the hotel which support the overall objectives of the company. Provide regular direction and manage hotel operations for all the following areas.
• Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established/set goals are achieved.
• Food and Beverage, which may include Breakfast and/or Sundowner functions, to ensure standards of operation and quality and guest satisfaction are maintained.
• Maintenance and Housekeeping functions to ensure compliance with quality and brand standards in all areas of the hotel; establish and implement procedures to ensure routine inspections of all guest rooms/suites, linens, public areas, public restrooms, lobby areas, furnishings, fixtures, and equipment, etc. are clean and/or in good repair. Ensure preventative maintenance programs are in place to protect the physical assets.
• Foster positive employee relations, and reconcile time edits and payroll administration in compliance with wage and hour regulations.
• Ensure guest convenience store is stocked and maintained in an orderly and appealing manner. Monitor inventory and order replenishments in a timely and efficient manner.

• Monitor and report variances against budget; and control labor costs and other expenses.
• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
• Comply with federal, state and local laws regarding health, safety and alcohol services.
• Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departments management.
• Hold weekly meetings with Housekeeping, Maintenance, Front Desk and F&B personnel to ensure hotel goals are met
• Interact with outside contacts:
• Guests – to ensure their total satisfaction
• Owners and/or Principals – regarding operation updates and current issues
• Vendors – to resolve any vendor performance issues, etc
• Regulatory agencies – regarding safety and compliance matters
• Other contacts as needed (Professional organizations, community groups, local media)

• Perform other duties as assigned.
• Serve as Manager on Duty as assigned.

Other

• Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
• Upon employment, all employees are required to fully comply with the hotel’s rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities.

• Must have exceptional customer service skills.
• Ability to read, write and speak English to clearly understand and communicate with employee, guests, customers, and vendors.
• Must be able to read and write to facilitate the communication process.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, PowerPoint, and e-mail functions.
• Must possess mathematical skills, including basic math, and ability to calculate budgets, profit/loss reports, percentages, and variances.
• Requires good communication skills, both verbal and written.
• Must be able to multitask and be detail-oriented in a fast paced, high volume environment.
• Ability to work well in a team environment.
• Ability to problem solve, reason, and motivate.
• Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays.
• Ability to travel to attend workshops, tradeshows, conventions, etc.

WORK ENVIRONMENT / PHYSICAL DEMANDS

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Ability to push, pull, lift, carry, or otherwise move up to 25 lbs.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Requires bending, reaching, kneeling, grasping, writing, sitting, walking, standing for extended periods of time, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Job Type: Full-time

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Ann Arbor, MI 48108: Relocate before starting work (Required)

Work Location: In person