Address
Title: IT Operations Manager
Location: Southfield, MI, US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.
The Regional IT Operations Manager is responsible for delivering IT services to both MSXi’s internal teams and external customers. Collaborating closely with global teams in Cloud, Network, End User Technology, Information Security, and Product & Engineering, this role ensures uninterrupted IT service delivery. Regional IT Operations Manager drives the achievement of objectives set out by the CTO organization by leading his team. Additionally, close collaboration with the Global Head of Infrastructure & Operations (I&O) to support continual service improvement.
- Oversee daily service delivery, ensuring adherence to SLAs and KPIs.
- Lead incident and problem management efforts, resolving IT issues promptly.
- Drive continuous service improvement, identifying and implementing process enhancements.
- Manage IT resources effectively, including personnel, infrastructure, and budgets.
- Foster strong customer relationships and collaborate with business units.
- Manage relationships with external IT vendors and service providers.
- Ensure IT services comply with security standards and regulatory requirements.
- Maintain documentation and provide regular reports on service performance.
- Oversee change management processes to minimise disruptions.
- Support team members' professional development through training and mentoring.
Education
- A bachelor's degree in a field such as information technology, computer science, or business administration serves
In addition to qualifications/Certifications outlined above, what experience is ideal for the role?
- Strong leadership and team management abilities are essential for guiding IT teams and fostering collaboration.
- Effective communication skills, both technical and non-technical, are crucial for interacting with diverse stakeholders and conveying complex information clearly.
- A deep understanding of IT service management frameworks such as ITIL (Information Technology Infrastructure Library) is critical for implementing best practices and optimising service delivery processes.
- Proficiency in problem-solving and critical thinking is necessary to address complex service issues and ensure service quality and efficiency.
- Financial acumen is valuable for budget management, resource allocation, and cost-effective service solutions.
- Knowledge of cybersecurity practices and regulatory compliance is vital to safeguard sensitive data and maintain security standards
Attributes
At MSX we Value:
- Getting it done
- Proving our words with our actions
- Creating a better tomorrow for our clients, every single day
- Fearlessly exploring new roads
- Delivering on our commitments
- Being exceptional teammates
We expect everyone at MSX to:
- Be decisive, solution oriented and results focused
- Hold themselves and others accountable to commitments
- Focus on delivering great outcomes for their internal or external customers, and can respectfully and constructively challenge key stakeholders to consider better solutions
- Overcome challenges with positivity and creativity
- Be adaptable and open to change, and motivated to explore new and improved ways of working
- Support teammates to succeed by sharing experience and knowledge, and by giving and receiving honest feedback
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.
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