Operations Manager

This is an exempt, on-site position responsible for the overall freight forwarding and warehouse operations of the Company’s El Paso, TX office. Work activities include overseeing the Supervision of all logistics activities. In addition, handles documentation and customer service issues related to imports and exports.

Supervisory:

• Responsible for managing ~12 employees, including Logistics Specialists, Team Lead(s), and Supervisor.
• Responsible for the overall management of freight forwarding and warehouse activities to ensure efficient allocation of resources and compliance with policies and procedures.
• Activities include establishing policies, setting goals, and handling day-to-day management activities, interfacing with customers, etc.
• Develop and implement strategic plans to enhance the operation’s efficiency, reduce costs, and improve service levels.
• Establish key performance indicators (KPIs) and regularly analyze performance metrics to identify areas for improvement and implement corrective actions.
• Ensures that all policies and procedures are developed, timelines and goals are monitored and followed.
• Monitors and reviews employees’ work activities through individual meetings and group meetings to ensure that all work activities are proceeding smoothly to plan; assists staff with shipments as needed.
• Lead and motivate staff, provide guidance, coaching, and performance feedback.
• Foster a positive work environment that encourages collaboration, innovation, and continuous improvement.
• Delegates and advises employees on work procedures and practices.
• Oversees other personnel activities including interviewing job applicants, new employee training, performance counseling and discipline, including termination.
• May attend outside meetings such as company group meetings, seminars, conventions, and conferences for both information sharing and learning purposes.
• Communicates and coordinates information both in writing and orally on a regular basis with both management and staff. May, at times, share information with customers and/or external consultants working on behalf of the Company.
• Responsible for tracking and reporting time and attendance in Paylocity.

Logistics Management:

• Controls document flow and work assignments to staff, including making necessary changes to specialists’ account volume. Oversees input into computer program.
• Oversees and supervises import/export procedures.
• Oversees Logistics Specialists’ customer service performance in prompt response to questions, emails, reports, and shipment tracking.
• Interfaces and negotiates with carriers, brokers and U.S. customs officials as needed.
• Supervises and controls import/export billing and accounting procedures including the overseeing of billing customers and the approval of all Profit & Loss sheets submitted to accounting.
• Develops rate quotations for warehousing, import and export operations.
• Receives documents from Japan (i.e. invoices, packing list, etc.) and distributes materials within the office to the Logistics Specialists with respect to priority dates of shipments.
• Responsible for maintaining good customer relations through phone, fax, email, and direct visits with customers.

Other:

• Performs special projects and other miscellaneous duties as assigned by management.
• Follows up to complete any assigned work.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to Division Manager for solution.
• Maintains good communication with Vice Presidents, Supervisors, staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

• Bachelor’s Degree from four-year college or University or equivalent combination of education and experience.
• Five to seven years of related work experience which includes managing and supervising a freight forwarding office operation.
• A strong candidate for this position would demonstrate strong problem-solving skills, attention to detail, customer service, diplomacy, and dependability.