Operations Manager

About Us

At Aspira, our team is dedicated to serving public and private agencies who make hunting, fishing, and recreation opportunities accessible for the everyday use and enjoyment of outdoor enthusiasts in both the United States and Canada. We offer our clients both software that facilitates the reservation of campsites and tours, processes draw applications, enables the sale of merchandise, and much more. In terms of services, we offer call center, help desk, hardware procurement and provisioning, internet connectivity, and fulfillment of park passes and hunting and/or fishing licenses. We have been in business for more than thirty years and we are the undisputed leader in our market with more than fifty percent market share.

The Role

Aspira’s Solution division Operations Manager plays a pivotal role in executing several service requirements of our key client contracts. You will be responsible for overseeing the efficient and effective functioning of our warehouse operations, ensuring seamless order fulfillment, and managing client connectivity requirements. You will manage multiple priorities in a customer-centered environment and lead a diverse group of team members, which can include warehouse clerks, analysts, team leads, seasonal and temporary workers. You will interact directly with clients and internal departments such as sales, customer success, and other operational department heads. You will set the standard for operational excellence and provide exceptional customer service. You will oversee key performance indicators (KPIs) to maintain and improve service quality.

Responsibilities

• Manages expense-based profit and loss statement (P&L) to department plans.
• Collaborate with management in the development of performance goals and long-term operational plans.
• Supports pricing of new business opportunities based on internal delivery data, service partner quotes and information and client requirements.
• Develop and maintain key performance indicators (KPIs) to measure the effectiveness of operational processes
• Develop and implement streamlined and efficient processes across all functions; resolving day-to-day issues and generate organizational processes to avoid redundant issues; continuously analyze existing workflows, identifying bottlenecks, and recommending improvements to enhance overall efficiency.
• Oversee day-to-day warehouse operations, including but not limited to inventory management, order processing, and shipment coordination.
• Develop and implement efficient warehouse layouts and workflows to optimize space utilization and productivity.
• Forecast and adequately staff labor needs in compliance with FP&A and management.
• Implement and enhance warehouse processes to meet SLA requirements and exceed customer expectations.
• Implement and enhance license and permit fulfillment processes to meet SLA requirements and exceed customer expectations.
• Ensure client contract compliance and connectivity performance.
• Ensure compliance with safety standards, quality control measures, and regulatory requirements within working spaces.
• Manage and collaborate with vendors and suppliers to negotiate contracts, manage relationships and inventory levels, and ensure timely and cost-effective deliveries.
• Supervise employee productivity, performance, safety, absenteeism, and timecards.
• Foster a positive and collaborative team environment that encourages creativity and innovation.
• Optimize resource allocation, including personnel, equipment, and budget, to achieve operational goals.
• Develop and implement strategies to maximize resource utilization and minimize waste.
• Cultivate a culture of continuous improvement within the operations team.
• Encourage team members to proactively identify areas for improvement and implement changes accordingly.
• Provide strong leadership, guidance, and support to the operations team.
• Foster an “ownership mentality” among team members, encouraging team to take initiatives and deliver exceptional results
• Foster collaboration and communication among intra- and cross-functional departments to create integrated and efficient processes.
• Leads the Aspira Solutions division culture as an extension and representation of Aspira Company culture, fostering teamwork, collaboration, transparent communication, and accountability within all actions.
• Performs position in a way self-actions represent and create an engaged employee environment where each employee is treated fairly, personnel are aware of department goals, information is transparent, dialogue is active, and all staff are encouraged to act with their best behaviors and skills each day.
• Supports Solutions management, the department, and location as needed and with other duties as assigned.

Desired Qualifications

• Working knowledge of Shipping Manager software systems (FedEx, UPS, USPS).
• Experienced with Customer Relationship Management (CRM) and Help Desk Software.
• Microsoft Suites Intermediate Level: professional usage of suites in an office setting.
• Microsoft Excel Intermediate Level: proficient with v-lookups, basic formulas, with a skillset to utilize spreadsheets for data compilation, analysis, and budget management extremely beneficial.
• Enterprise client-facing experience.
• Strong verbal and written communication skills.
• Demonstrated track record of interacting with all levels of stakeholders in a courteous and professional manner.
• Able to properly manage temporary and seasonal labor.

Desired Education and Experience

• Bachelors degree in Organizational Business, Operations Management, Logistics, Supply Chain Management, or other related discipline preferred.
• 5 years’ experience within logistics or supply chain industry.
• 7 years’ management experience including 4 years with direct management responsibility to a non-exempt department and the achievement of department goals, objectives, KPIs, and budgeting.
• Previous experience managing operations using a dashboard of KPI metrics and capitalizing on Microsoft Excel and Software support to track, trend, forecast, and report on department analytics.
• Exposure to logistic marketing practices, including product discussion and service expansion beneficial.
• Proficient ability with Microsoft Suites, including: Word, Excel, PowerPoint, and Office.
• Demonstrated ability to manage excel spreadsheets, type at a minimum of forty (40) words per minute, and craft and administer electronic communication at a standard representing a department or business.

Desired Hardware and Software Competency

• Experienced with Customer Relationship Management (CRM) software including Salesforce, Hubspot, etc.
• Experience with Task Management Software including Asana and Jira.
• Working knowledge of Shipping Manager software systems (FedEx, UPS, USPS).
• Microsoft Suites Intermediate Level: professional usage of suites in an office setting.
• Microsoft Excel Intermediate Level: proficient with v-lookups, basic formulas, with a skillset to utilize spreadsheets for data compilation, analysis, and budget management extremely beneficial.

General Physical Demands

The below physical demands are representative of those that must be met to successfully perform the essential functions of this job.

• Visual Acuity: Close visual acuity to read and analyze data on a computer monitor.
• Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media.
• Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment including printers, or fax machines.
• Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks.
• Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds.
• Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. A mobility ability to move within an office setting as well as depart and return to a workstation punctually for assigned breaks or meal periods is required.