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Form of workJob Description
Operations Managers are in charge of providing inspired leadership for the operation of one of the organization’s local facilities, which involves making important policy a strategic decision, as well as the development and implementation of operational policies and procedures. They provide excellent customer service by properly executing deliveries and service requests, as scheduled. Managing daily route scheduling, inventory, customer opportunities, and collections. They are responsible for providing a safe workplace for facility employees.
****Forklift experience is REQUIRED & CDL is highly preferred****
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Supervise and manage daily operations and facility employees
Train, communicate, and enforce company and DOT safety procedures
Ensure proper maintenance of facility and storage units
Provide excellent customer service by executing deliveries and other requests for service
Make recommendations for employee actions including hiring, pay, training, and performance reviews and terminations
Perform facility opening and closing functions
Ensure trucks and forklifts are operable and are being maintained properly and in accordance with company procedures
Prepare, evaluate, and balance the employee and delivery schedules
Manage customer relationships and resolve customer issues
Manage facility inventory and assets
Work and manage warehouse and route as needed
Schedule and coordinate meetings
Successfully manage and collect on past due accounts
Develop strategies for better workplace efficiency, safety, and goal achievement
Email and phone correspondence
Liaise between managers, customers, and employees
Monitor spending patterns and budget
Assist with marketing initiatives as needed
Competencies/skills
Strong leadership skills
Effective problem-solving skills
Ability to make sound business decisions
Proficient software skills
Strong communication skills
Ability to adapt in a fast-paced environment
