Job Brief
The Operations Manager is responsible for the management of the major functions of the distribution center during Operation Manager's shift; supporting the ongoing development and implementation of the DHL eCommerce business plan.
SUMMARY:
The Operations Manager is responsible for the management of the major functions of the distribution center during Operation Manager's shift; supporting the ongoing development and implementation of the DHL eCommerce Solutions business plan through timely and accurate mailings while maintaining a cost effective operation.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Manage production, quality process and transportation in accordance with DHL’s policies and procedures to obtain optimal profitability.
- Manage and coach Operations Supervisors and hourly employees.
- Conduct and ensure employee performance evaluations are completed in a timely and effective manner.
- Ensure a high level of staff morale and high retention rate.
- Communicate through implementation of a communication plan to include regular formal and informal meetings
- Establish weekly operations plans to ensure all customer volume is processed in a timely manner.
- Recommend measures to improve production methods, working conditions, and increased efficiencies.
- Understand and facilitate local transportation operations.
- Support and coordinate region transportation operations.
- Coordinate and ensure all safety and regulatory compliance needs are met for internal and external powered equipment.
- Work with Human Resources function to include time & attendance, headcount, staffing, evaluations and employee relations.
- Manage DCs quality functions: monitor internal/external quality controls; track service commitment levels and effectiveness, develop new quality initiatives; implement best practices.
- Monitor and ensure that all facility equipment is working correctly and meeting production standards.
- Act as liaison between the facility and the on-site USPS.
- Keep updated on all USPS/regulatory changes.
- Oversee safety activities including compliance with DHL’s safety policy, employee training, reporting, and maintaining OSHA logs.
EDUCATION AND EXPERIENCE:
- Bachelor’s degree in Management, related field preferred or related work experience.
- 5 years of experience in a supervisory/management role required.
- Experience with MS Office, excellent Excel skills.
- Lean Experience preferred
REQUIREMENTS/SKILLS
- Ability to work all shifts including midnight shift
- Excellent verbal and written communication skills.
- Strong leadership and analytical skills.
- Must be able to overcome obstacles with cooperation among team members, build consensus and foster harmonious relations.
PHYSICAL DEMANDS
- Able to work a range of shifts based on operational needs, after-hour, weekends and holidays.
- Requires moderate physical activity; ability to stand and/or walk for an extended period of time and occasionally lift up to 50 lbs.
- Works in a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting.
- Temperature in the distribution center can vary greatly from warm to cool.
PHYSICAL DEMANDS:
- Availability to travel up to 20%.
- Physical demands are consistent with a professional office setting.
- Regular sitting at work station for 25 – 75% of the work shift.
- Frequent standing and walking.
As a Top Employer and leading logistics company, at DHL eCommerce Solutions, we are committed to helping you build a career you’ll love with benefits and incentives that support your personal and professional well-being:
- Competitive Pay
- Bonus Programs
- Retirement Savings – 401K with company match
- Medical, Dental, Vision, well-being programs
- FSA/HSA availability
- Tuition Reimbursement
- Paid Time Off including vacation and sick time
- Company Paid Holidays and Floating Holidays
- Paid Parental Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Short Term and Long-Term Disability
- Life Insurance
Equal Opportunity Employer- Veterans/Disability