Operations Director

If you are looking for a career helping families who have experienced homelessness in our community and truly making a difference in people's lives, then we would love to talk to you! The Road Home Dane County is currently recruiting for an Operations Director to join our professional team in providing opportunities for homeless children and their families to achieve self-determined goals and affordable, stable housing.

In addition to a great work atmosphere, The Road Home offers competitive wages and benefits, including medical insurance coverage effective on your first day of full time employment.

Position Summary: The Operations Director is responsible for managing contracts, office administration, facilities and other duties as assigned.

Position Responsibilities and Essential Function

To perform this job successfully, individuals must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Responsibilities:

• Supervise the front desk administrative assistant, as well as, provide lunch coverage and manage finding coverage for the front desk administrative assistant as
• Collaborate with directors in the development of goals and long-term operational plans.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Set strategic goals for operational efficiency and increased productivity.
• Analyze current operational processes and performance, recommending solutions for improvement where necessary.
• Manages IT support contracts, office cleaning contracts, building maintenance and other contracts as assigned.
• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
• Draw on relationships with directors, managers, housing advocates, external partners, and vendors to guide decision making regarding operational activity and strategic goals.
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
• Lead and conduct annual and mid year programmatic and organizational surveys.
• Oversee and manage building and facility related needs and contracts for all properties owned by The Road Home.
• Lead and conduct office safety planning, crisis management and crisis communication plans.
• Oversee all building code and compliance requirements including but not limited to: elevators, fire extinguishers, AED, smoke detectors, and more.
• Oversee and manage all landscaping for grounds owned by The Road Home to include lawn care, snow removal, ice removal, trash removal and more.
• Lead all building maintenance requests, and follow agency procurement policies when securing bids and quotes for maintenance services that require attention.
• Manage building use to include but not limited to: Managing the administrative office conference room and program space calendar, coordinating space use from outside agencies or groups, managing staff office space including, capacity, cleanliness, and organization.
• Manage and maintain an organized key system and technology system, manage requests for office items to include furniture, supplies and donations.
• Lead and assist with all IT related needs and contracts during onboarding, offboarding and fullfil IT requests for staff during employment.
• Assist and lead in the implementation and development of staff related events, training and/or meetings both onsite and offsite.
• Maintain confidentiality of all records and ensure record retention as appropriate.
• Responsible for maintaining financial records and documentation for all expenses and purchases, as directed and relevant to the Operations Director position.
• Manage spreadsheets and forms for purchase and gift card requests for all staff, as directed.
• Manage agency phone systems, copier machines, printers, fax machines, scan machines, etc. and manage contracts for these devices.
• Work collaboratively with a team of directors, managers and all staff.
• Adhere to the company's policies and standards, and ensure that laws and regulations are being followed.
• Perform other duties as assigned.

Competencies:

Supervision, Leadership, Mentoring, Teamwork Orientation, Confidentiality, Collaboration,

Thoroughness, Time Management, Good Oral and Written Communication, Organizational Skills, Initiative

Required Education and Experience:

• Bachelor's Degree required, but Master's in Social Work or related field is preferred.
• Previous Supervisory experience preferred.
• Effective written and oral communication, presentation, and technological skills
• Must have the ability to structure and prioritize a wide range of tasks, and meet objectives in a timely manner.
• At least three years of experience working with nonprofits with diverse populations.
• Critical thinking and assessment skills.
• Basic knowledge working with Microsoft office, Google suite, particularly Google Sheets

Must have and maintain a valid state driver's license, maintain automobile insurance coverage

and have access to an automobile.

Hours: This is a full-time exempt position and core hours and days are Monday through Friday 8:30 A.m. to 5 p.m., in person, requiring occasional evening and weekend hours.

Additional Eligibility Qualifications:

Must have and maintain a valid driver's license, maintain automobile insurance coverage, have access to a vehicle and have a clean driving record.

Supervisory Responsibilities:

This position will supervise the administrative assistant.

Travel

Travel is primarily local.

AA/EEO Statement: It is the policy of The Road Home to provide equal employment opportunity to all persons regardless of race, color, sex, sexual orientation, gender identity, disability, age, religion, national origin, pregnancy or childbirth, ancestry, physical appearance, income level, source of income, political beliefs, marital, genetic, student, or veteran status.

The Road Home leads with our values of respect and dignity for all, empowerment of those we serve, social justice, anti-racism, inclusiveness and results-oriented services. We are looking for dedicated individuals to support and empower families with children who have experienced homelessness in our community and truly make a difference in people's lives. The Road Home Dane County is currently recruiting for several roles to join our professional team in providing opportunities for local families to achieve self-determined goals and affordable, stable housing.