Operations Coordinator - Pt

LOCATION: Houston, Texas - RemoteCOMPANY INTRODUCTION:Bees360 is a pioneering force in deep learning and computer vision technology, dedicated to revolutionizing property underwriting and claim inspections through AI and drone solutions. Founded by a team of seasoned data scientists and insurance experts, our collective expertise in data science, mathematics, property claims, and underwriting equips us with unparalleled knowledge to develop AI-powered workflows and disrupt conventional insurance practices. Learn more about our innovative solutions at www.bees360.com.The Bees360 Operations Coordinator is responsible for managing, scheduling and completing all claims inspections within an assigned territory. The Operations Coordinator is responsible for coordinating with inspectors, insureds, agents and resolving any scheduling conflicts in the inspection process.This candidate will fill the Saturday (8:00 – 7:00) and Sunday (10:00 – 5:00) slot. There may be consideration for additional hours as the business needs arise.Supervisory responsibilities:This work includes assisting the operations managers in the supervisory responsibilities of field inspectors and reporting any concerns related to the field inspectors to your assigned operations manager.Job duties/Responsibilities •Initiates first contact with Insured(s) and/or applicable point of contact within protocol.•Utilizes BeesPilot IO platform to schedule inspections with the insured and inspector.•Real-time management of no-show scenarios when an inspector does not arrive for a scheduled inspection and arrange a successful resolution. •Triage and manage any scheduling conflicts or inspector issues that compromise the scheduled inspection. •Effectively work through any weather-related issues, requests to reschedule, and any other event that might cause a delay in an inspection.•Schedule inspection reworks with the inspectors and insureds due to errors and omissions upon initial inspection.•Facilitate effective communication with all stakeholders involved in the job, including Point of Contacts (POC), insured individuals, field inspectors, agents, and internal department staff.•Confirm daily no-confirmation report and ensure timely execution.•Manage and complete all assigned workflow tasks within your designated responsibilities.•Ensure inspections scheduled for the next day are confirmed by the assigned inspectors. Effectively reassign when applicable. •Convey any inspector-related issues or concerns to the appropriate management channels and document the inspector's profile. Additionally, document instances of exceptional professional conduct when field inspectors exceed expectations.•Work with all internal partners to collaborate on inspection issues and work towards a resolution that supports overall corporate objectives.•Proactively investigates and responds to escalated situations.•Fosters a positive atmosphere of professionalism, collaboration, and support.•40 Hours weekly minimum required plus expanded hours when business needs arise.•Perform other assigned duties.Required Skills/Abilities•Analytical with the ability to exercise sound business judgment. •Excellent written and verbal communication skills•Must be focused, reliable and able to work independentlyEducation and training recommended (Minimum academic, commercial, and technical qualifications needed for performing duties of job):☒ High school diploma/GED☐ Associate degree☐ Bachelor’s degree or equivalent experience☐ Graduate (master’s degree, JD, or Ph.D.)☐ Certification (Adjuster, FAA Part 107, CPA, CFA, SHRM-CP, etc.)Please specify:Years of experience (Minimum previous experience required for performing the job):☒ 0-1☐ 1-3☐ 3-5☐ 5+Physical requirements:•Prolonged periods of sitting at a desk and working on a computer.Our employment practices are in accord with the laws which prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.