Operations Technology Coordinator

Are you someone that enjoys taking chaos to clarity? Do you color coordinate your closet? Do you love organizing operations, systems, people, software, & processes in a business, and feel driven to continually improve and optimize so that everything works together cohesively? Are you the glue that holds everyone and everything together? If so, this Program Assistant (executive/admin/operations asst.) job may be a dream come true!

The Dentist Entrepreneur Organization is looking for a collaborative and organized Operations Technology Coordinator with high emotional intelligence to lead the charge in supporting the Director of Member Success and the entire Member Success team. The primary purpose of this role is to own the program support tasks that enable our programs to deliver the most value to our members along with developing cross-program collaboration, and ultimately drive retention and growth.

This is a full-time position 35-40 hours per week. The compensation range for this position is $30-$35 per hour, with a generous incentive program, a comprehensive benefits package including medical, dental and vision insurance, 401k plan, company-paid short and long-term disability coverage, and paid time off. This position is 100% remote, allowing you to work anywhere. If you’re looking for a forward-thinking, technology-focused, highly collaborative work environment with advancement opportunities and leadership and personal development training, this could be the opportunity for you!

Role

As the Operations Technology Coordinator, the major components to the role are to:

Responsibilities

• Assist Director of Member Success with administrative tasks as needed
• Manage department calendars and tools
• Build systems and run projects in software such as Asana
• Build and manage member profiles in WordPress based member portal
• Quickly learn and utilize softwares, automation tools, and other technology (Airtable, Zapier, Infusionsoft, Zendesk, JustCall, etc.)
• Assist in creation of CRM campaigns (Infusionsoft)
• Work with team to execute Programs vision to move towards long-term outcomes
• Set up reporting systems, run reports, ensuring data is reported timely and accurately
• Troubleshoot and fix issues as they arise
• Assist in Member Success communication channels (Facebook Groups, emails, texts, etc.)

Results

• Increase capacity for Director of Member Success to drive growth and optimize program delivery
• Increase overall value delivered to clients - resulting in increased renewals and lower churn
• Improve program documentation and playbook organization
• New and recurring projects launched quickly and completed on time
• Efficiencies built and time saved for team members
• An overall smooth running Member Success department

Requirements

• Attention and appreciation for detail
• Resourcefulness
• Strong organizational skills
• Collaborator
• Open-minded critical thinker (where improvements can be made)
• Team player
• Executive Assistant or Client Support background
• CRM reporting and management (ideal but not required)
• Project Management skill set
• General proficiency with applications and softwares and the propensity to learn them
• Creative and copywriting - able to write an occasional headline or make a quick graphic in Canva, and do simple edits to videos
• Manage wide variety of projects and tasks aimed at expanding educational programs
• Ability to learn and/or experience with Project Management Software: Asana, Airtable, etc.
• Experience with Google Workspace (Sheets, Docs, Drive, etc.)
• Some experience with the backend of websites (WordPress, Memberium)

Company Overview

Who Is The DEO Dentist Entrepreneur Organization?

DEO is a group of dental entrepreneurs and future leaders that really have a similar mindset: they want to be better and make a difference, and grow and have an outreach that is much further than what they can do by themselves. Our mission is to provide group practice owners the community, education and resources necessary to enhance their ability to become a leader, an effective senior executive and build a thriving Dental Group (DSO).

Other (Pretty Stellar) Perks

• Work remotely from your home office
• Opportunity to travel in the US, paid for by the Company
• Comprehensive benefits package (if FTE)
• Access to cutting edge digital marketing strategies and tactics
• Work directly under successful entrepreneurs and learn what makes a successful small business tick
• Learn dozens, if not hundreds of the latest digital tools and tricks the best businesses are using
• Constant, continual learning which will challenge you intellectually at all times
• A fast paced, progressive work situation
• Results oriented daily job. Your job will matter to the company’s bottomline
• Laid back teammates

A Quick Bonus (Everyone Loves A Bonus!). Here Are A Few Things We Love:

• Workhorses
• Positive attitudes, self help
• Get it done attitudes
• People who teach themselves
• People who love to learn and research
• People who are curious and google things
• People who are passionate
• People who go above and beyond
• People who have integrity
• People who are honest
• People who are dedicated

The Company conducts job-related background checks and reference checks prior to hire in order to ensure a safe and secure work environment in which staff, members, resources, and assets are protected, while protecting the integrity and confidentiality of information gathered during the evaluation. All background and reference checks are performed in accordance with federal, state and local laws. Candidates must be authorized to work in the US. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.