AddressWhy us?
Anticpated Fill Date: 06/10/2024
Hyatt Place Pena Station / Denver Airport is ideally located for exploring the Mile High City while staying close to the airport. This beautiful 226 room hotel opened in November of 2019 and has a full-service Starbucks and two-sided fireplace which offers a relaxing and warm atmosphere to all employees and guests. We are committed to making you feel as part of a culture and not just an employee.
As part of Sage Hospitality Group , we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
No matter your daily role, Sage recognizes that your success is about more than the work you do—it is really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Handle all telephone inquiries and reservations to provide efficient, accurate and courteous reservation services and telephone solicitations while maintaining on-going communications with group sales and the front desk on room status. Responsible for maximizing revenues and meeting annual budget.
Responsibilities
Work Days & Hours: Thursday - Monday (2 PM MST - 10.00 PM MST)
Answer the telephone promptly and courteously. Enter guest reservations into the computer system quickly and accurately, using the hotel's selling strategy and segmenting reservations into the appropriate category.
Prepare and reconcile forecasts and reports to include but not limited to; a daily three-day forecast, 90-day forecast strategy boards, etc.
Verify all reservations and group room blocks. Input promptly, correctly code and update all hotel information into the reservation system.
Track denials, demand and forecast information on a daily basis including franchise database.
Maintain accurate records for guaranteed no-shows, cancellations, advance deposits, occupancy and history information.
Maintain a group information log and monitor the progress of all room blocks. Maximize franchise resources, including rate solicitation, program participation and other tools.
Respond to telephone inquiries and reservation requests by explaining product and service options in order to sell rooms. Gathers needed information from customer in order to confirm reservation.
Negotiate rates and up-sells rooms in order to increase occupancy and maximize revenues.
Promotes the hotel and its services in order to capture customers and increase revenues.
Operate reservations system by entering and accessing data in order to provide callers with accurate hotel information.
Provide accurate and up-to-date manual and computerized reports on daily and monthly room and reservations information in order to assist management with forecasting, tracking and staffing.
Qualifications
Education/Formal Training
High School diploma or equivalent. Further education is desirable.
Experience
Must have two to three years of hotel front office and/or reservations experience.
Knowledge/Skills
Must possess communication skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests.
Ability to operate computer reservations systems.
Ability to effectively supervise staff.
Fluency in a second language is desirable.
Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation.
Must be able to use tact and understanding when dealing with demanding or unpleasant customers.
Must be able to memorize facts and figures. Must be organized and display patience when handling more than one call at a time.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to take reservations over phones.
Ability to read computer screen and relay information to guests.
Ability to negotiate, convince, sell and influence.
Excellent comprehension and literacy required to read and understand computer screen, reports, etc.
Mobility -ability to move around reservations area. No continuous standing required. No driving required.
Benefits
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Company-paid short-term disability
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
ID:2024-23083
Position Type:Regular Full-Time
Property:Hyatt Place Pena Station
Outlet:Hotel
Category:Reservations
Min:USD $20.00/Hr.
Max:USD $22.00/Hr.
Tipped Position:No
Address:6110 N Panasonic Way
City:Denver
State:Colorado
EOE Protected Veterans/Disability
