General Manager (Provo)

TITLE:General Manager

DATE REVISED: March 2024

SUPERVISOR: Regional / Owner

SALARY: $65,000-$75000 per year depending on experience

BENEFITS: HSA match, Health Insurance, PTO, Cell phone stipend, Flexible scheduling, Friendly culture

POSITION SUMMARY:

As the head of the Team, the General Manager will oversee and manage the overall operations of the business, including, but not limited to the following: budgets, scheduling, car wash quality, guest service and internal human resources. You must maintain a strong Teamwork environment.

GENERAL DUTIES AND RESPONSIBILITIES:

• Protect the interests of the Company and profitably grow the business
• Ensure that all Company policies are maintained, current and up to date
• Spend time in store to understand the needs of the team, the customers and the company.
• Understand that the Teamwork ethic starts here. Be the example and work hard with a smile!
• Lead weekly meetings with the Assistant Manager(s). This meeting will include a review of weekly issues such as scheduled events, service changes, maintenance issues, staff issues, promotions and similar affairs
• Provide specialized leadership, training and support to every Manager and Leader
• Communicate daily with every Assistant Manager and Team Leader via phone, in person or via social media
• Accurately track and handle invoices for payment. Record invoice costs
• Ensure that all personnel-related paperwork is kept locked, current and compliant
• Work with all Leaders regarding hiring. Teaching them how to professionally interview and hire the best people
• Ensure that the Team work schedule is properly made for a two-week period and kept by all Team Members. Reaffirming that the schedule is made according to a labor budget and appropriate for projected sales.
• Keep Managers and Leaders on task with clear, written measurable goals
• Ensure that Assistant Managers properly handle disciplinary and human resources issues
• Work with each Manager and Leader to identify and develop Team Members for future consideration as Leaders
• Guarantee a safe, secure, clean and well-maintained business operation
• Create and complete a Monthly Unit Inspection Form
• Investigate and handle all Member/Guest-related complaints, issues, and ensure top-notch Member/Guest service in all operations – through all Managers and Leaders
• Perform all POS and computer related systems tasks
• Take the leading role as the “face of the Company” in all media and marketing roles
• Consistently develop and implement a 12-month marketing calendar for all locations
• Ensure Team Members are wearing proper uniforms
• Supervise opening and closing checklists
• Focus on what’s going on in traffic areas to prevent any kind of accidents with Team Members, customers and vehicles
• Maintain and repairs the equipment
• Any additional task that pertains to benefiting the Company and taking care of the Members/Guests
• Communicate to the Regional / Owner any situation, problem or accident that couldn’t be resolved

PREREQUISITES:

• Leadership and team-building skills
• A history of success, integrity and ethics
• A willingness to take ownership and display problem solving abilities
• Background with labor management and strategic staff scheduling preferred
• A desire to learn mechanical and electrical skill sets
• A high level of initiative, attention to detail, and pride in a job well done
• Proficient computer skills including Microsoft Office
• The ability to multitask in a rapidly changing environment
• Great customer service and a passion for building relationships with customers and community members
• Available to work all shifts, including weekends, with a varying schedule
• Valid driver’s license