Operations Analyst - Remote

Arcadia is the first professional structured settlements firm in history, beginning in 1972 in California and growing to manage offices throughout the United States and Canada. In those years, we have helped provide certainty to all parties in more than 300,000 cases where guaranteed future payments fulfilled needs for as long as a lifetime. We are proud today to help 5,000 people and their families each year lead more certain lives after significant losses. We are even more excited to be growing our company to help 100,000 families a year. We are doing this with new technology, better models of service from empowered teams, and an expanded suite of products to respond to all aspects of long-term care.

Our vision/values

As a collaborative community our passion is to introduce options that restore stability, encourage hope, and create possibilities for people impacted and made vulnerable by injury. We also help people navigate change by providing effective financial solutions to support their goals. Our values are as follows:

• Integrity: Do what is right.
• Innovation: Seek opportunities to learn, improve, and encourage creative thought.
• Collaboration: We are better together. Diversity of experience and thought enriches our work and lives.
• Empathy: Acknowledge others and ask questions. Listen to find out what is important.

The role

The primary role of the Operations Analyst Level 1 is to support the field offices by providing quality assurance reviews of documents for submittal.

Key responsibilities

• Review case manager and consultant document submissions for accuracy and compliance with client guidelines, life company underwriting rules and state regulations.
• Perform month-end closing for assigned offices to ensure proper premium input.
• Update company resources in a timely manner and disseminate to the company.
• Prepare life company rate changes and roll-out to the company.
• Assist with special projects and other responsibilities as directed or as appropriate per field office.

Key skills/experience required

• Planning & Organizing.
• Following Directions.
• Reliability
• Communication
• Detail Oriented.
• 0-2 years of office experience in a support function.
• Working knowledge of Microsoft Office.
• Attention to detail and accuracy.
• Strong time management and organizational skills.
• Ability to learn in-house case management system (EDISON) and quoting software (IQ).
• Ability to communicate effectively, both orally and in writing with a variety of people.
• Ability to handle multiple competing priorities.
• Structured Settlement knowledge.
• Recent experience performing data entry in a case management system or equivalent level of system.
• Advanced knowledge of Microsoft Office.
• Experience working in the Financial Settlements, legal, or insurance Industry.

Work environment

• 40-hour work week.
• Must be available to work flexible hours as needed based on business needs.
• Regularly communicates both verbally and in writing.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
• Physical effort and activities include: Light physical effort is required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.