Business Operations Analyst III - Wireless Device Financing

Company Summary
DISH, an EchoStar Company, is a Fortune 200 company that is reimagining the future of connectivity. For over 40 years, we've been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.
Today, our brands include DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and Gen Mobile. With our business reach, we cover satellite television service, live-streaming and on-demand programming, mobile plans and products, smart home installation services and, now, we are building America's First Smart Network™.
Department
DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, Internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
DISH is seeking a Wireless Device Financing Analyst to join our Billing and Credit department, playing a pivotal role in supporting DISH Wireless subscribers, agents, dealers, and various external departments.
The Billing and Credit department provides support for back-office operations and processes. The department is comprised of multiple facets with a specific focus on targeted operational objectives that include, but are not limited to:

• Customer Payments, Refunds, and Chargebacks
• Billing, Financing, & Capitalization Accuracy
• Invoice & Usage Accuracy
• Customer Fraud
• Revenue Assurance
• Vendor Relations (ie. CSG, Payment Gateways/Processors, eComm, Crypto, etc)

A successful candidate will have a strong focus on communication, the ability to manage multiple processes and work streams, and successfully advocate for the betterment of the Device Financing experience for our customers. Also, this candidate will work on various lines of business within Dish Wireless, data analysis, and process automation initiatives, and can act as a team lead with regard to payment strategy and effective operations.
Key Responsibilities:

• Serve as a Subject Matter Expert and fully understand processes and their impact on the overall Dish business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and using discretion to determine the methods to meet established goals
• Support the deployment and execution of all Dish Wireless device finance operations linked to payments, capitalization, contracts, payoffs, and fraud
• Support financing build-out & deployment related activities for the organization for the Billing and Credit department
• Lead in planning and implementation of team tasks and projects to ensure a positive customer experience and productive team dynamic
• Own development of reporting needed to support the Device Financing program
• Execute significant milestones to deliver results for established OKRs - both individually and with the team
• Execute potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact

Skills, Experience and Requirements
Education and/or Experience:

• Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience

Skills and Qualifications:

• Experience in Loan Underwriting, Loan Capitalization, Project Management, and/or Payment Operations preferred
• Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros
• Experience with SQL
• Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google Suite
• Strong written and verbal communication skills
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments

Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total
compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.