Treasury Management Operations Business Analyst

The Treasury Management (TM) Operations Business Analyst is responsible for assisting clients and bank staff with deep technical support, implementation, and maintenance on TM products and services. This critical operational support role for the Bank will act as a liaison between software and service providers, clients, banking teams, and bank staff to promote clear communication across the organization, transparency on our TM products and services, and overall support for the TM business.

Responsibilities

• Acts as a technical and software product expert for TM deposit products and services, deeply understanding how our TM systems function, interact with one another, interface with our clients through client facing software, and how to troubleshoot complex client issues.
• Assists the TM Department with Tier 2 problem resolution, investigating problems against previously understood issues and resolving as appropriate. If problem resolution requires vendor support, you will own the issue from start to finish, working with vendor and troubleshooting issue in tandem.
• Technical understanding of TM product data including ability to develop, read, distribute, and maintain new and existing, ongoing and one time report needs.
• Develop, execute, and maintain automated processes for high volume tasks via standardized vendor supported tools such as Macros and RPA.
• Reviews remote deposit items and monitors daily client limits.
• Completes daily positive pay process.
• Manages daily client needs regarding wire and ACH limit modifications, as well as a broad array of additional key TM client support activities.
• Continually supports all TM products and services, including primary interface with core service provider for deposit product related issues.
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s Degree preferred.
• 3-4 years of banking experience in Treasury Management bank operations required.
• Ability to develop and maintain knowledge of TM products and services.
• Strong working knowledge of Microsoft Office Suite applications required.
• Ability to communicate effectively with team members and external clients.
• Can work well under pressure with the capability to always remain calm and courteous, especially when handling difficult calls and requests.
• Ability to work collaboratively within a team environment.
• Strong problem-solving skills with the ability to offer recommendations and/or solutions to complex client inquires/issues.