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SalaryValera Health is a leading tele-mental health service provider, utilizing cutting-edge digital technology and carefully cultivated teams to deliver top-tier, behavioral healthcare. We believe that mental health care should be simple, accessible, and affordable.
Why Valera:
Our Purpose: to provide compassionate mental health care to those who need it the most, when they need it the most.
Mission Driven: We know that behavioral healthcare isn't one-size-fits-all, and we've tailored our complete care model to meet the needs of the individual. We believe that no one should be excluded from receiving the care they need, and our diverse team reflects the change we bring to the space.
Culture: At the core of our culture lies a profound commitment to fostering a spirit of teamwork, dedication to continuous learning, a devotion to integrity, and a pursuit of delivering the highest quality mental healthcare services. Our ethos is rooted in nurturing your personal and professional growth, as we champion the principles of inclusivity and equity in all that we do.
Watch to learn more about Valera Health here!
The Administrative Assistant is an integral part of our services and guarantees that each patient has a seamless experience of care. You are the first point of contact for patients and will be integral to our growth. This role serves as a communication channel between patients, providers, and Valera's operational team.
Responsibilities:
The Administrative Assistant is an integral part of our services and guarantees that each patient has a seamless experience of care. You are the first point of contact for patients and will be integral to our growth. This role serves as a communication channel between patients, providers, and Valera's operational team.
As an Administrative Assistant, you will:
- Be responsible for handling incoming phone inquiries and triaging accordingly
- Greeting patients telephonically and in-person
- Fulfilling records requests, taking messages, sending faxes, etc.
- Collateral contacts and community partners
- Manage the voicemail inbox and email account, and connect to the appropriate provider in a timely fashion
- Be responsible for handling all incoming fax inquiries and triage accordingly
- Complete other administrative tasks
- Scheduling and rescheduling patient appointment
- Supporting creation and maintenance of provider schedules
You will love this role if you:
- Are available full-time hours, between 12:00 pm EST - 8pm EST/9:00am PST - 5:00pm PST Monday-Friday
- Enjoy talking to customers and helping them solve their problems by connecting them to the right place
- Have an open mind and curiosity for the behavioral healthcare field, with a passion to improve the lives of others!
What we are looking for you to bring:
- Previous office administrative experience, medical administration preferred
- Strong customer service background
- Comfort with G-Suite and MS Office, Excel proficiency is a plus
- Comfort working in a fast-paced, changing environment
- Be a self-starter and a team player
- High school diploma or equivalent minimum
- Bilingual Spanish is preferred
Fair work deserves fair wages. We at Valera support wage-transparency and value this role at between 40k-46k with the potential for an annual performance bonus.
Benefits include but not limited to:
- Health Insurance
- Vision/Dental
- 401k
- Paid Time Off
- STD
- Life Insurance
- And many more
Be part of our mission!
We are very proud of the work that we do and it takes a great team to make it happen! If you are interested in one of our open positions, we'd love to start the conversation.
We hire people from all backgrounds because that's what it takes to build a team that can reach and support those in need of high-quality behavioral healthcare. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Check us out on Linkedin!
