Office Support Representative

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Benefits include:

• Competitive pay rates
• Medical, dental, and vision plans
• Excellent 401(k) plan
• 19 days of paid time off accrued, plus 8 paid holidays per year.
• Employee wellness programs and more

Essential Job Functions and Responsibilities

• Performs a variety of routine clerical support duties within a functional group or team according to established systems and procedures. Tasks may include one or more of the following:
• Filing: Maintains classified or indexed records arranged in an established system. Inserts, removes and notes disposition of materials. May search and investigate information contained in files. May insert additional data, prepare routine reports, and provide written information on request.
• Clerk: Performs routine functions such as photocopying, compiling records, filing, tabulating, posting information and distributing mail. Maintains records, forms, verifies information and resolves routine problems. May assist in the purchase of office supplies and facility security functions (keys, badges, etc.). May answer and/or screen incoming calls.
• Photocopying: Completes assignments of simple to moderate technical complexity ranging from single color forms, reading material and other documents to those requiring merge of covers, text, indexes and related items in single or multi-color. For equipment used, may perform all phases of equipment set-up, operation and routine maintenance.
• Document Assembly: Assembles, packages and/or distributes routine policy forms, endorsements, marketing and promotional materials, special forms and output reports to customers (field personnel, agents, insureds, etc.). Performs quality control on products, identifies rejects and returns to appropriate initiating offices, recording rejected materials. Operates basic bindery equipment including perforator, punches and stapler.
• Imaging-Prep: Accepts, certifies and tracks incoming mail and enters into control log. Performs all preparatory procedures required to ready all documents for scanning. May scan documents for a minimal number of less complex customers.
• Mailing: Prepares incoming mail for distribution and processes outgoing mail. Distributes and collects mail, determines and affixes appropriate postage. Operates mailroom equipment including postage machine, sorter, inserter, etc. Familiar with the rules, regulations and procedures of the various mail and package systems/vendors throughout the nation.
• Data Entry: Inputs lists, records or other data points into an electronic format.
• Supply: Orders, receives, stores and issues supplies (stationery, office supplies, marketing materials etc.). Maintains established inventory levels by checking shelves and prepares purchase orders or notifies supervisor at established reorder points. Stocks deliveries and checks that deliveries conform to purchase orders (quality and quantity).
• Orders, prepares and/or updates reports (i.e., motor vehicle reports, loss reports, financial reports, loss run requests, etc.) and/or legal notices (i.e., Notice of Cancellation, non-renewal notice, motor vehicle/motor carrier filings, etc.).
• Sets up and clears submissions.
• Utilizes computerized systems for research, tracking, information gathering and/or troubleshooting (i.e., Excel/Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.).
• Complies with appropriate company and/or regulatory guidelines (i.e., handling of checks, titles, other negotiable items, etc.).
• Familiar with department operations, policies and procedures, as well as the business and organization.
• Performs other duties as assigned.

Job Requirements

Education: High school diploma or equivalent

Experience: Generally, 0 to 2 years of experience. Continuing coursework toward certification in area of expertise may be required.

Additional Job Description

Scope of Job: Performs work under close supervision. Relies on instructions and pre-established guidelines to perform the functions of the job. Demonstrates working knowledge of business systems/applications (word processing, spreadsheets, database, etc.) and equipment used to perform job functions. Works on assignments of low to moderate technical complexity.

Business Unit:

Benefits:

We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.