Office Manager

Looking to TRADE up to a better opportunity? Whipple Service Champions has an exciting opportunity for an Office Manager.

We are looking for a highly organized and detail-oriented individual to join our team as an Office Manager. In this role, you will be responsible for a wide range of duties, including onboarding new employees, dispatching technicians, scheduling appointments, handling customer service inquiries, and managing the office budget.

Why *join* THIS team?*

• Medical, Prescription, Dental, Vision
• Disability & Term Life Insurance
• Matching 401k benefits
• On-going training & development, & growth opportunities
• Paid Holidays

• Paid Time Off (PTO)

Responsibilities:

• Onboarding new hires
• Act as a backup dispatcher when needed and Train on all dispatch functions, including scheduling, routing, and communication with technicians
• Make outbound calls to potential customers
• Technician Scheduling & Time
• Client Contact upkeep
• Order shop Supplies
• Accounting & Payroll
• Other Duties:
• Handle funds, including collecting, reconciling, marking, and recording checks and cash
• Collect, reconcile, organize, and record vendor invoices
• Book and coordinate events for employees
• Process workman's compensation claims
• Run reports as needed
• Coordinate with dispatch/CSRs to answer questions and direct traffic
• Keep the shop organized and clean
• Work with Trade managers on managing technician profiles, business units, and board teams
• Maintain the whiteboard calendar and resource information
• Research abandoned/missed calls and reschedules
• Fix estimates built by CA
• Book install jobs
• Record-keeping, serial number recording
• Submit reimbursements
• Do check and cash deposits
• Follow up on open estimates and make follow-up calls

Qualifications:

• High school diploma or equivalent
• 2+ years of experience in an office administration or customer service role
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite
• Ability to work independently and as part of a team
• Detail-oriented and able to prioritize tasks
• Must be able to pass a background check
• Positive attitude and willingness to learn

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.