Office Manager

Job Description
Molly Maid is in search of an Office Manager to join our growing business. Applicants must have a clean background check and driving record, excellent customer service skills, and exceptional written and verbal communication. Spanish/ English fluency is preferred but not mandatory.
Position Expectations-

• Office hours 7:30am - 5:00 pm Monday through Friday with 1 hour lunch.
• Maintain professional appearance and demeanor in approved Molly Maid uniform.
• Abide by all rules, regulations and policies contained in the employee handbook, safety manual and employment agreement.
• Maintain a positive, respectful, and professional attitude at all times.
• Provide excellent customer service.
• Exhibit responsible actions with company property.
• Promote sales to increase company revenue.

Office Duties-

• Cooperate with Operations Manager and perform duties assigned.
• Answer phones when in office using lead management scripting program.
• Schedule cleanings and in home estimates.
• Coach and train new and existing employees.
• Prepare safety meetings beginning of each month.
• Monitor company equipment and vehicles including maintenance needs, cleanliness and appearance.

Field Duties-

• Perform in home estimates.
• Perform quality checks in customer homes to ensure that cleaning is complete, meets Molly Maid quality standards and meets customers' expectations.
• Ensure that all employees conduct themselves professionally.
• Manage customer retention and employee relations.
• Train and coach new employees in proper cleaning procedures.
• Manage customer complaints from initial reporting until customer is satisfied.

Compensation/Benefits-

• Average salary $32,000-$38,000 per year
• Paid weekly
• Simple IRA with matching benefits
• Paid vacation
• Sick pay plan
• We do not offer medical insurance

Job Type: Full-time
Salary: $32,000-$38,000 /year
Application Questions
You have requested that Indeed ask candidates the following questions:

• How many years of Customer Service experience do you have?
• How many years of Management experience do you have?
• How many years of Sales experience do you have?
• How many years of Training experience do you have?
• Have you completed the following level of education: High school or equivalent?
• Are you in Vancouver, WA 98661?
• Do you have the following license or certification: Driver's License?
• Are you authorized to work in the following country: United States?
• Are you willing to undergo a background check, in accordance with local law/regulations?

Compensation: $32,000.00 - $38,000.00 per year
When you put on a Molly Maid® uniform, you become part of a family-a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they'll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it's a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.